RingCentral Contact Center vs. Salesforce Service Cloud: Which is Best?

RingCentral Contact Center vs. Salesforce Service Cloud: Which is Best?

RingCentral Contact Center vs. Salesforce Service Cloud Best Overall: RingCentral Contact Center

In our comparison of RingCentral Contact Center vs. Salesforce Service Cloud, RingCentral Contact Center is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

RingCentral Contact Center Quick Info
WH Score:
8.9
Pricing Score:
8.3
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Salesforce Service Cloud Quick Info
WH Score:
8.9
Pricing Score:
8.3
Feature Score:
8.7
Usability Score:
8.6
Company Size:All Sizes
Platforms:

Pricing

RingCentral Contact Center Pricing
Price Range
Contact Us

* Vendor does not share prices.

Salesforce Service Cloud Pricing
Essentials
$25
per user / per month
Professional
$75
per user / per month
Enterprise
$150
per user / per month
Unlimited
$300
per user / per month

Features

RingCentral Contact Center Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
Salesforce Service Cloud Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge

Pros & Cons

RingCentral Contact Center Pros & Cons
Pros
  • RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities
  • It also includes the ability to send text messages.
Cons
  • One area that RingCentral could improve upon is ensuring the stability of their call connections
  • Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.
Salesforce Service Cloud Pros & Cons
Pros
  • Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
Cons
  • Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.

Reviews

RingCentral Contact Center Reviews
Top Favorable Review
A
Anthony
Reviewed on Jul 2, 2021

RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.

RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.

Making changes requires accessing the site rather than using the app, which can be inconvenient.

Top Critical Review
A
Audrey
Reviewed on Jul 2, 2021

RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.

I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.

One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.

Salesforce Service Cloud Reviews
Top Favorable Review
B
Brian
Reviewed on Jul 2, 2021

Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.

Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.

Quite costly, extremely frustrating downtime sometimes.

Top Critical Review
E
Emanuel
Reviewed on Jul 2, 2021

Aids in arranging sales processes at our corporation and is an incredible base for original reporting.

Aids in arranging sales operations and is a superb place to store all the data on your clients.

Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.

Alternatives

RingCentral Contact Center Alternatives
Salesforce Service Cloud Alternatives
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RingCentral Contact Center vs. Salesforce Service Cloud: Detailed Comparison

RingCentral Contact Center vs. Salesforce Service Cloud Top Ratings & Reviews: Salesforce Service Cloud

In our rating and review comparison of RingCentral Contact Center vs. Salesforce Service Cloud, Salesforce Service Cloud has 37 user reviews and RingCentral Contact Center has 27. The average star rating for Salesforce Service Cloud is 4.54 while RingCentral Contact Center has an average rating of 4. Salesforce Service Cloud has more positive reviews than RingCentral Contact Center. Comparing RingCentral Contact Center vs. Salesforce Service Cloud reviews, Salesforce Service Cloud has stronger overall reviews.

RingCentral Contact Center vs. Salesforce Service Cloud Best Features & Functionality: Salesforce Service Cloud

RingCentral Contact Center vs. Salesforce Service Cloud both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Relationship Management (CRM) Features, Lead Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Customizable Items, Document Management, Drag-and-Drop Builders/Designers, Workflow Automation, Systems/Administrative, Data Management, Identity and Access Management (IAM), Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Content Management System (CMS) Features, Learning Management System (LMS) Features, Course Management, After-Sales Service, Project Management Features. In our feature comparison of RingCentral Contact Center vs. Salesforce Service Cloud, Salesforce Service Cloud offers more of the most popular features and tools than RingCentral Contact Center.

RingCentral Contact Center vs. Salesforce Service Cloud Best Pricing: Salesforce Service Cloud

In our pricing comparison of RingCentral Contact Center vs. Salesforce Service Cloud, Salesforce Service Cloud's pricing starts at $25/month and is more affordable compared to Salesforce Service Cloud's starting cost of $25/month.

RingCentral Contact Center vs. Salesforce Service Cloud Best Usability: Salesforce Service Cloud

Our comparison of RingCentral Contact Center vs. Salesforce Service Cloud shows that Salesforce Service Cloud scores higher in usability for ease of use, learning curve. RingCentral Contact Center scores higher in meets requirements, steup & support, quality of support, ease of admin, but Salesforce Service Cloud has the best scores overall for system usability.

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