In our comparison of Centrical vs. VanillaSoft, VanillaSoft is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.
Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
There's significant potential for growth and enhancement.
General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
Centrical is a great way to get the sales community aligned around specific products and services. This can be a huge challenge, but Centrical makes it much easier to track and understand people's understanding of our customer service offerings. I think this focus on sales enablement is really benefiting our team and helping us work more efficiently.
I really love the gamification elements of Centrical - they make using the platform so much more fun and engaging. Plus, the interface is really user-friendly and intuitive, which is always a plus. Another thing that I appreciate is how motivational Centrical is for the sales community and beyond.
One thing I've noticed is that it can be a bit tricky to navigate Centrical if you're new to the platform. While it definitely helps with onboarding into a company overall, I think the initial onboarding experience could be a bit smoother.
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.
Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
There's significant potential for growth and enhancement.
Centrical is a great way to get the sales community aligned around specific products and services. This can be a huge challenge, but Centrical makes it much easier to track and understand people's understanding of our customer service offerings. I think this focus on sales enablement is really benefiting our team and helping us work more efficiently.
I really love the gamification elements of Centrical - they make using the platform so much more fun and engaging. Plus, the interface is really user-friendly and intuitive, which is always a plus. Another thing that I appreciate is how motivational Centrical is for the sales community and beyond.
One thing I've noticed is that it can be a bit tricky to navigate Centrical if you're new to the platform. While it definitely helps with onboarding into a company overall, I think the initial onboarding experience could be a bit smoother.
General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
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In our rating and review comparison of Centrical vs. VanillaSoft, VanillaSoft has 19 user reviews and Centrical has 6. The average star rating for VanillaSoft is 4.84 while Centrical has an average rating of 4.66. VanillaSoft has more positive reviews than Centrical. Comparing Centrical vs. VanillaSoft reviews, VanillaSoft has stronger overall reviews.
Centrical vs. VanillaSoft both offer a strong set of features and functionality including Customer Relationship Management (CRM) Features, Content Management System (CMS) Features, Reporting & Analytics, Systems/Administrative, Third-Party Integrations, Workforce Optimization, Automation Technologies. In our feature comparison of Centrical vs. VanillaSoft, Centrical offers more of the most popular features and tools than VanillaSoft.
In our pricing comparison of Centrical vs. VanillaSoft, VanillaSoft's pricing starts at $99/month and is more affordable compared to VanillaSoft's starting cost of $99/month.
Our comparison of Centrical vs. VanillaSoft shows that VanillaSoft scores higher in usability for ease of use, meets requirements, learning curve, steup & support, quality of support. Centrical scores higher in ease of admin, but VanillaSoft has the best scores overall for system usability.
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