In our comparison of Salesforce Service Cloud vs. VanillaSoft, VanillaSoft is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.
Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
Quite costly, extremely frustrating downtime sometimes.
General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
Aids in arranging sales processes at our corporation and is an incredible base for original reporting.
Aids in arranging sales operations and is a superb place to store all the data on your clients.
Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.
Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
Quite costly, extremely frustrating downtime sometimes.
Aids in arranging sales processes at our corporation and is an incredible base for original reporting.
Aids in arranging sales operations and is a superb place to store all the data on your clients.
Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.
General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
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In our rating and review comparison of Salesforce Service Cloud vs. VanillaSoft, VanillaSoft has 19 user reviews and Salesforce Service Cloud has 37. The average star rating for VanillaSoft is 4.84 while Salesforce Service Cloud has an average rating of 4.54. VanillaSoft has more positive reviews than Salesforce Service Cloud. Comparing Salesforce Service Cloud vs. VanillaSoft reviews, VanillaSoft has stronger overall reviews.
Salesforce Service Cloud vs. VanillaSoft both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Lead Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Customizable Items, File Management, Drag-and-Drop Builders/Designers, Workflow Automation, Systems/Administrative, Data Management, Identity and Access Management (IAM), Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Content Management System (CMS) Features, Learning Management System (LMS) Features, Course Management, After-Sales Service, Project Management Features. In our feature comparison of Salesforce Service Cloud vs. VanillaSoft, Salesforce Service Cloud offers more of the most popular features and tools than VanillaSoft.
In our pricing comparison of Salesforce Service Cloud vs. VanillaSoft, Salesforce Service Cloud's pricing starts at $25/month and is more affordable compared to VanillaSoft's starting cost of $99/month.
Our comparison of Salesforce Service Cloud vs. VanillaSoft shows that VanillaSoft scores higher in usability for ease of use, meets requirements, learning curve, setup & support. Salesforce Service Cloud scores higher in quality of support, ease of admin, but VanillaSoft has the best scores overall for system usability.
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