Salesforce Service Cloud vs. VanillaSoft: Which is Best?

Salesforce Service Cloud vs. VanillaSoft: Which is Best?

Salesforce Service Cloud vs. VanillaSoft Best Overall: VanillaSoft

In our comparison of Salesforce Service Cloud vs. VanillaSoft, VanillaSoft is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Salesforce Service Cloud Quick Info
WH Score:
8.9
Pricing Score:
8.3
Feature Score:
8.8
Usability Score:
8.7
Company Size:All Sizes
Platforms:
VanillaSoft Quick Info
WH Score:
9.1
Pricing Score:
8.8
Feature Score:
8.2
Usability Score:
9.1
Company Size:All Sizes
Platforms:

Pricing

Salesforce Service Cloud Pricing
Essentials
$25
per user / per month
Professional
$75
per user / per month
Enterprise
$150
per user / per month
Unlimited
$300
per user / per month
VanillaSoft Pricing
VanillaSoft Multi-Channel Engagement Platform
$99
per user / per month

Features

Salesforce Service Cloud Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Flip
  • Automatic Call Distribution (ACD)
VanillaSoft Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Flip
  • Automatic Call Distribution (ACD)

Pros & Cons

Salesforce Service Cloud Pros & Cons
Pros
  • Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
Cons
  • Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.
VanillaSoft Pros & Cons
Pros
  • Your call logs can be navigated easily.
Cons
  • Email client is a bit difficult to use and doesn't have a very modern look to it
  • Occasional service outages hamper productivity, but this is not often.

Reviews

Salesforce Service Cloud Reviews
Top Favorable Review
B
Brian
Reviewed on Jul 2, 2021

Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.

Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.

Quite costly, extremely frustrating downtime sometimes.

Top Critical Review
E
Emanuel
Reviewed on Jul 2, 2021

Aids in arranging sales processes at our corporation and is an incredible base for original reporting.

Aids in arranging sales operations and is a superb place to store all the data on your clients.

Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.

VanillaSoft Reviews
Top Favorable Review
J
Jeffrey
Reviewed on Jul 2, 2021

General Comments: Finding a potential client is a breeze with it.

Your call logs can be navigated easily.

The call recording sometimes doesn’t work.

Top Critical Review
J
Joseph
Reviewed on Jul 2, 2021

We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.

It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.

Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.

Alternatives

Salesforce Service Cloud Alternatives
VanillaSoft Alternatives
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Salesforce Service Cloud vs. VanillaSoft: Detailed Comparison

Salesforce Service Cloud vs. VanillaSoft Top Ratings & Reviews: VanillaSoft

In our rating and review comparison of Salesforce Service Cloud vs. VanillaSoft, VanillaSoft has 19 user reviews and Salesforce Service Cloud has 37. The average star rating for VanillaSoft is 4.84 while Salesforce Service Cloud has an average rating of 4.54. VanillaSoft has more positive reviews than Salesforce Service Cloud. Comparing Salesforce Service Cloud vs. VanillaSoft reviews, VanillaSoft has stronger overall reviews.

Salesforce Service Cloud vs. VanillaSoft Best Features & Functionality: Salesforce Service Cloud

Salesforce Service Cloud vs. VanillaSoft both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Lead Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Customizable Items, File Management, Drag-and-Drop Builders/Designers, Workflow Automation, Systems/Administrative, Data Management, Identity and Access Management (IAM), Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Content Management, Learning Management System (LMS) Features, Course Management, After-Sales Service, Project Management Features. In our feature comparison of Salesforce Service Cloud vs. VanillaSoft, Salesforce Service Cloud offers more of the most popular features and tools than VanillaSoft.

Salesforce Service Cloud vs. VanillaSoft Best Pricing: Salesforce Service Cloud

In our pricing comparison of Salesforce Service Cloud vs. VanillaSoft, Salesforce Service Cloud's pricing starts at $25/month and is more affordable compared to VanillaSoft's starting cost of $99/month.

Salesforce Service Cloud vs. VanillaSoft Best Usability: VanillaSoft

Our comparison of Salesforce Service Cloud vs. VanillaSoft shows that VanillaSoft scores higher in usability for ease of use, meets requirements, learning curve, setup & support. Salesforce Service Cloud scores higher in quality of support, ease of admin, but VanillaSoft has the best scores overall for system usability.

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