Centrical vs. RingCentral Contact Center: Which is Best?

Centrical vs. RingCentral Contact Center: Which is Best?

Centrical vs. RingCentral Contact Center Best Overall: Centrical

In our comparison of Centrical vs. RingCentral Contact Center, Centrical is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Centrical Quick Info
WH Score:
9.2
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
8.9
Company Size:All Sizes
Platforms:
RingCentral Contact Center Quick Info
WH Score:
8.9
Pricing Score:
8.3
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Centrical Pricing
Price Range
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* Vendor does not share prices.

RingCentral Contact Center Pricing
Price Range
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* Vendor does not share prices.

Features

Centrical Features
  • Feedback Management
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Knowledge Management
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
RingCentral Contact Center Features
  • Feedback Management
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Knowledge Management
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute

Pros & Cons

Centrical Pros & Cons
Pros
  • Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
Cons
  • Reporting issues, Unresolved reporting bugs.
RingCentral Contact Center Pros & Cons
Pros
  • RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities
  • It also includes the ability to send text messages.
Cons
  • One area that RingCentral could improve upon is ensuring the stability of their call connections
  • Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.

Reviews

Centrical Reviews
Top Favorable Review
P
Peter
Reviewed on Jul 2, 2021

The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.

Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.

There's significant potential for growth and enhancement.

Top Critical Review
K
Karen
Reviewed on Jul 2, 2021

Centrical has revolutionized the way our remote staff operates. Curated content, Kudos-driven motivation, and smooth corporate communication have all increased engagement. Additionally, we're using its performance features to support staff members' development. Notwithstanding some rough reporting, Centrical has had a demonstrable positive overall impact on motivation, engagement, and efficient communication. As we add additional features, we can't wait to realize its full potential.

Streamlined communication, Increased employee engagement

Reporting issues, Unresolved reporting bugs

RingCentral Contact Center Reviews
Top Favorable Review
A
Anthony
Reviewed on Jul 2, 2021

RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.

RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.

Making changes requires accessing the site rather than using the app, which can be inconvenient.

Top Critical Review
A
Audrey
Reviewed on Jul 2, 2021

RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.

I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.

One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.

Alternatives

Centrical Alternatives
RingCentral Contact Center Alternatives
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Centrical vs. RingCentral Contact Center: Detailed Comparison

Centrical vs. RingCentral Contact Center Top Ratings & Reviews: Centrical

In our rating and review comparison of Centrical vs. RingCentral Contact Center, Centrical has 9 user reviews and RingCentral Contact Center has 27. The average star rating for Centrical is 4.66 while RingCentral Contact Center has an average rating of 4. Centrical has more positive reviews than RingCentral Contact Center. Comparing Centrical vs. RingCentral Contact Center reviews, Centrical has stronger overall reviews.

Centrical vs. RingCentral Contact Center Best Features & Functionality: Centrical

Centrical vs. RingCentral Contact Center both offer a strong set of features and functionality including Customer Relationship Management (CRM) Features, Content Management System (CMS) Features, Reporting & Analytics, Systems/Administrative, Third-Party Integrations, Workforce Optimization, Automation Technologies. In our feature comparison of Centrical vs. RingCentral Contact Center, Centrical offers more of the most popular features and tools than RingCentral Contact Center.

Centrical vs. RingCentral Contact Center Best Pricing: RingCentral Contact Center

In our pricing comparison of Centrical vs. RingCentral Contact Center, RingCentral Contact Center's pricing starts at N/A/month and is more affordable compared to RingCentral Contact Center's starting cost of N/A/month.

Centrical vs. RingCentral Contact Center Best Usability: Centrical

Our comparison of Centrical vs. RingCentral Contact Center shows that Centrical scores higher in usability for learning curve. RingCentral Contact Center scores higher in ease of use, meets requirements, steup & support, quality of support, ease of admin, but Centrical has the best scores overall for system usability.

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