Business Communication Disruptors in 2020
Excellent communication is (and has always been) a critical component to establishing and growing a lucrative company. Industry-leading VoIP software providers are embracing this huge business need and are undoubtedly ramping up for an especially innovative year ahead in 2020, offering more tools and features than ever before due to some shifts in the business landscape and many changes coming in communication tech in the cloud.
Cloud-based voice and video software has already revolutionized how businesses communicate and, in turn, how commerce happens around the world. In 2020, new technology and trends will act as major disruptive agents in the cloud communications industry – to the benefit of companies from SMB to enterprise.
The shift toward “all-in-one” communication suites.
There is an all-in-one communication platform trend developing among top VoIP providers, led by cloud communication leaders like RingCentral, 8X8, and Cisco. This innovation is leading to full-spectrum communication toolkits in the cloud that give companies everything they need for both internal and external collaborations in one fully integrated system. This means companies no longer have to invest in (and integrate) separate systems for VoIP, Contact Center, and video conferencing tools. Instead, full suites of cloud communication tools provide a more centralized and efficient approach to business communication across your company.
These multi-modality communication systems operate seamlessly in the cloud and offer tools for audio, video, and media communications in centralized solution that caters to both internal communication needs and client or customer interactions as well.
As 2020 goes on, we predict that more and more top vendors in the VoIP industry will reshape solutions, taking them from a calling system to a full, cloud-based communication platform for companies of all sizes and types.
AI innovations break through long-time communication barriers in international business.
Modern phone systems started introducing AI into their solutions in 2019. This technology is already improving cloud communications with background noise suppression and filters to limit static and feedback during voice and video calls, creating more crisp, clear and reliable sound quality for optimal meeting productivity.
However, AI technology also makes it possible to translate languages in real time (and in context according to natural language patterns used in that language and culture). This can have immense benefits for businesses that work internationally and need to support customers in multiple languages through automated chatbots or to assist live agents in helping a customer who may speak a different language than they do.
AI will remove conventional communication barriers and provide companies with more options to do business across countries and cultures, all while improving efficiency with automation.
5G makes its debut in the mainstream.
5G will mean huge things for mobile VoIP, and give your business more communication tools and options to support remote work or stay connected during business travels. VoIP will work faster, with sustained speeds and quality to power your company’s collaborations. The upped speed and bandwidth also mean fewer dropped connections, and the ability for more devices to work much more quickly at the same time.
5G will boast network speeds upwards of twenty times faster than the current 4G technology. Bandwidth will also see a huge boost (allowing for 1,000 devices per meter on a connection).
The notion of the “office environment” continues to evolve.
Cloud-based communication systems like VoIP and video conferencing have created a huge shift in the business landscape. More companies are hiring remote employees or allowing team members to work from home or on the road than ever before because these technologies allow for seamless, constant communication without the need (and expense) of a physical workspace or office building.
This trend has picked up popularity quickly in the past few years, and by 2020, it’s expected that remote work will begin to become the norm in many businesses, rather than the exception.
Video communications become more prominent and widely utilized across all types and sizes of companies.
From business communications and presentations to training and marketing, video is becoming the main voice of businesses across the globe. The video market will only continue to grow in 2020, as more and more companies leverage video tools in more creative and innovative ways across their organizations.
Video conferencing and meetings via video have become a mainstay in business communications in the past couple of years, and as video conferencing providers continue to enhance features and tools alongside industry disruptions and innovations, we anticipate that video will become the primary form of business collaboration for companies of all types and sizes.
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