Cisco Unified Communications Manager
Cisco Unified Communications Manager
38 reviews
WH Score

Cisco Unified Communications Manager Reviews & Overview

What is Cisco Unified Communications Manager?

Cisco Unified Communications brings comprehensive telecommunications systems to businesses of all sizes, offerings extended services such as voice and video calls, instant messaging, group chat, and SMS messaging through desk phones and mobile devices. CISCO unified communications is an all-in-one solution, secure, easy to use and fully mobile compatible.

Cisco Unified Communications offers various solutions and pricing, specific to each business size. Cisco unified communications is a suite of products, including both hardware and software, including:

Unified Communications Manager: Previously called the CallManager, this is call control platform that offers all full control on the phone system. The platform is scalable up to 40,000 users and is a great fit for large enterprises with multiple locations.

Unified Communications Manager Express: this solution fits smaller businesses (up to 450 users), it is customizable, affordable and scalable. This solution offers localized call control, mobility, and conferencing, all features needed by growing businesses.

Business Edition 6000 and 7000: These solutions offer all the features a business need to communicate: voice and video, conferencing, instant messaging, mobile, contact center and more. Business Edition 7000 is for companies with 1,000 employees or more. The 6000 is for businesses with up to 300 users.

Expressway Series: This gateway enables secure communication without connecting to a VPN, it works with any of the Cisco solutions. It offers a higher level of security and lets businesses communicate with outside partners and resources without worries.

Jabber: Jabber makes video conferencing easy. Jabber can work between employees; Jabber Guest opens video calls to customers and clients. Jabber works on iPhone and Android, as well as Windows and Mac.

WebEx: Cisco’s WebEx provides high-definition video and audio virtual meetings. It works on desktops and laptops, iPhones, iPads, Android devices, Windows phones, and Blackberrys.

Company:Cisco Systems, Inc.
Categories:Phone Systems

Cisco Unified Communications Manager Pricing

Cisco Unified Communications
per user / per month
Cisco Unified Communications Manager Pricing Details

Cisco Unified Communications Manager Key Features

Service Terms Offered
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Team Collaboration Features
  • Conference Calling
  • Messaging
  • Audio Conferencing
Core VoIP Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • One-number Routing
  • Call Forwarding
  • Mobile Twinning
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
Call Management and Administration Features
  • Answering Rules
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
  • Outlook
  • ACT!
  • SugarCRM
  • Microsoft Dynamics 365
  • Netsuite
  • Zendesk
  • Yes
Service Level Agreement
  • Yes
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
Cisco Unified Communications Manager Features Details

Cisco Unified Communications Manager Media


Cisco Unified Communications Manager Reviews

Pros & Cons Preview
  • Extremely great TAC support, has numerous features, finding support is simple, very flexible, cluster mode, and very firm.
  • The first learning timeline can be misleading if you’re not conversant with the layout of CUCM.

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