72 reviews
WH Score

8x8 Reviews & Overview

What is 8x8?

8x8, Inc. is a unified communications service provider and collaboration (UCC) cloud for small and medium enterprises (SMEs), mid-market businesses and distributed enterprises. 

The company offers a wide range of UCC cloud services for desktop and mobile devices, including extended business phone services, virtual dating, software for contact centers, and virtual offices, all through its wholly unified SaaS (software as a service) platform.

The 8x8 Phone System service provides small and medium enterprises (SMEs), with a cost-effective, feature-rich alternative to traditional phone systems.

8x8 Phone pricing is a little different than other VoIP providers. 8x8 works with customers to ensure they get what they want at a price they can be happy with. The company offers 99.997% uptime and maintains a sustainable business model.

The unlimited basic plan costs $12/mo per extension (with a 30-day trial) and you will get a direct phone number, mobile app, group intercom, caller ID, and click-to-call technology. 8x8 also offers an Unlimited Extension Plan, Metered Extension Plan, Global Extension Plan and Call Center plan.

For business users looking for a virtual phone service, here are a few benefits available:

  • Virtual Office Call Recording
  • Online Meetings
  • Business and SMS texting
  • Apps for Android, iPhone, and iPad
  • Voicemail to email notifications
  • Online call management
  • Web conferencing with video
  • Instant messaging
  • Call recording
  • Internet faxing
  • Integration with leading CRM solutions including SugarCRM, Salesforce, NetSuite, ACT! etc.
  • Outlook and Skype for Business Integration
  • Virtual Office Analytics Essentials
  • Virtual Office Analytics Supervisor
  • Virtual Office Analytics Service Quality
  • Smart system (ACD) queuing for incoming calls

8x8’s knowledge of the business community, combined with its technological expertise and emphasis on quality of service factors like security, reliability and scalability, ensures the transition of more and more companies from on-premise solutions to cloud-based solutions. 


8x8 Pricing

per user / per month
8x8 Pricing Details

8x8 Key Features

Reporting & Analytics
  • Call Analytics
  • Dashboard
  • Call Log Reports
  • Supervisor Reports
  • Call Analytics
  • Storage
Identity and Access Management (IAM)
  • Single Sign-On (SSO)
Document Management
  • File Sharing
Call Management & Administration
  • Music on Hold
  • Presence Settings
  • Call Whisper
  • Call Barge
  • Call Queue
  • Voicemail
  • Auto Attendant
  • IVR
  • Concurrent Call Sessions
Language & Speech
  • Transcriptions
Enhancements & Personalization
  • HD Voice
  • HD Video
  • HD Voice
Chat/IM Management
  • Group Chat
After-Sales Service
  • Technical Support
Remote Support
  • Screen Sharing
Phone Systems
  • IP Fax
  • International Calling
Collaboration Tools
  • Hot Desking
Conferencing Capabilities
  • Video Conferencing
  • Audio Conferencing
Call Routing Types
  • Skills-Based Routing
  • Skills-Based Routing
8x8 Features Details

8x8 Media


8x8 Reviews

Pros & Cons Preview
  • I can receive business calls to my business number on my personal cell phone with the help of the IOS application.
  • Thus allows me to leave my desk more frequently.
  • Terrible sound quality-too much noise in the background, the system crashes often, etc.

8x8 has no reviews yet.

8x8 Usability Score

out of 10

The Average Usability score for the Phone Systems category is 6.8

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin
  • Pricing

Best WH Scored 8x8 Alternatives

The right software for your business

Get your personalized recommendations now.