8x8 Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
  • Features
  • Pricing
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8x8, Inc. is a unified communications service provider and collaboration (UCC) cloud for small and medium enterprises (SMEs), mid-market businesses and distributed enterprises.

The company offers a wide range of UCC cloud services for desktop and mobile devices, including extended business phone services, virtual dating, software for contact centers, and virtual offices, all through its wholly unified SaaS (software as a service) platform.

The 8x8 Phone System service provides small and medium enterprises (SMEs), with a cost-effective, feature-rich alternative to traditional phone systems.

8x8 Phone pricing is a little different than other VoIP providers. 8x8 works with customers to ensure they get what they want at a price they can be happy with. The company offers 99.997% uptime and maintains a sustainable business model.

The unlimited basic plan costs $12/mo per extension (with a 30-day trial) and you will get a direct phone number, mobile app, group intercom, caller ID, and click-to-call technology. 8x8 also offers an Unlimited Extension Plan, Metered Extension Plan, Global Extension Plan and Call Center plan.

For business users looking for a virtual phone service, here are a few benefits available:

  • Virtual Office Call Recording
  • Online Meetings
  • Business and SMS texting
  • Apps for Android, iPhone, and iPad
  • Voicemail to email notifications
  • Online call management
  • Web conferencing with video
  • Instant messaging
  • Call recording
  • Internet faxing
  • Integration with leading CRM solutions including SugarCRM, Salesforce, NetSuite, ACT! etc.
  • Outlook and Skype for Business Integration
  • Virtual Office Analytics Essentials
  • Virtual Office Analytics Supervisor
  • Virtual Office Analytics Service Quality
  • Smart system (ACD) queuing for incoming calls

8x8’s knowledge of the business community, combined with its technological expertise and emphasis on quality of service factors like security, reliability and scalability, ensures the transition of more and more companies from on-premise solutions to cloud-based solutions.

Above Average
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/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Phone Systems category is 3.61.

Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Above Average
usability
/ 5
Ease of Use
Meets Requirements
Learning Curve
Setup & Support
Quality of Support
Ease of Admin

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

8x8 Reviews

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Customer Reviews
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Above Average

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Phone Systems category is 3.61.

Paul
  • I can receive business calls to my business number on my personal cell phone with the help of the IOS application.

  • Thus allows me to leave my desk more frequently.

  • The most difficult part for us was the set-up process.

  • It was a disaster.

  • But the fault lies with both the parties.

  • However, our company took almost three months to get everything settled down and start working.

Top Favorable Review
Patricia
  • Terrible sound quality-too much noise in the background, the system crashes often, etc.

  • Making international phone calls is possible as its app is great and helpful.

  • You can interact in disparate formats as it has a phone service ad text chat option.

Top Critical Review

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