By ManageEngine (Owned by Zoho)
ServiceDesk Plus from ManageEngine helps your IT team work more efficiently and proactively to deliver an excellent client experience while reducing the amount of time needed to complete daily tickets and tasks.
Vision Help Desk offers a full suite of customizable tools that you can use to elevate your customer experience and streamline both your internal and external Help Desk functions. Vision Help Desk packages range from basic, must-have tools for ticketing and incident management to Enterprise-grade sy...
By Solar Winds
SolarWinds provides a variety of different security solutions to help you fully protect your business, from server backups, remote IT management, and all-inclusive systems for managing and protecting your business devices and data.
By Live Agent
LiveAgent provides a robust collection of Helpdesk features and functionalities that help your agents provide stellar care while working more efficiently with a centralized system and automations designed for a smooth experience all around. With LiveAgent, you can connect with your customers where t...
By Top Desk
TOPdesk is a comprehensive Service Management software that can help connect departments within your company with more tools to work effectively together while solving system issues and collaborating more productively. TOPdesk comes complete with Help Desk functionality as well, so your agents can b...
Elementool provides Help Desk tools for companies who want to improve their support and streamline workflows related to internal and external support. In addition to the standard functionality of a help desk solution, this software provides features for issue tracking, scheduling, and business rules...
By Tech Excel
ServiceWise provides customizable tools that can be used to run and manage an internal helpdesk and also offers features and capabilities that support internal helpdesk and IT Service Management (ITSM) solutions.
By Fuse Desk
FuseDesk is a unique support platform that was created by entrepreneurs and business owners who were looking for a way to streamline support activities, improve customer interactions, and analyze support efforts all in one easy to use solution. FuseDesk provides tools that can be used to support mul...
UseResponse is a Help Desk, Customer Service System, Communication Platform, Support Suite and Social CRM all in one centralized set of tools and functionality. UseResponse offer both cloud-based solutions and on-premise system deployment so that your business can choose the best set of tools and us...
Help Desk software is a centralized portal where customers or internal team members can submit questions or resolve technical issues efficiently though a ticketing system. Help Desk software can be used to support customers or provide support to end users of products or services.
A Help Desk provides a centralized portal for customers or end users of a product or service offered by a company to obtain support, get answers to questions, and troubleshoot issues through an organized ticket system.
The difference between a help desk and a service desk is that a help desk is often used for IT support, fixes, and troubleshooting while a service desk is structed around customer questions and product support.
The difference between help desk and contact center is that a Help desk software is typically used by companies to provide internal technical support to their own teams or help track work done in certain releases and upgrades to their systems.
On the other hand, contact center software provides a full suite of multi-channel (email, phone, chat, etc) tools that are intended to serve customers and help them with questions, resolve issues related to products or services, or upsell them to other products.
The common features of help desk software include:
The main components of help desk support include:
The benefits of Help Desk software include:
The challenges with a help desk include:
You can use the following checklist to help you determine how to buy the best Help Desk software for your business.
The top Help Desk software trends are: