TOPdesk Reviews, Features & Pricing 2021 - Wheelhouse

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TOPdesk is a comprehensive Service Management software that can help connect departments within your company with more tools to work effectively together while solving system issues and collaborating more productively. TOPdesk comes complete with Help Desk functionality as well, so your agents can better serve customers and your IT professionals can best accommodate the needs of your company and infrastructure.

TOPdesk is incredibly user-friendly and easy to integrate with other systems or apps you need to provide customer and IT support in your company. All of the solutions from TOPdesk can be scaled to grow with your company and every packages comes with unlimited end users, assets, and mailboxes.

Excellent
rating
/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Help Desk Software category is 3.74.

Excellent
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Above Average
usability
/ 5
Ease of Use
Meets Requirements
Setup & Support
Quality of Support
Ease of Admin

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

TOPdesk Reviews

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Customer Reviews
/ 5
customer ratings
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Excellent
Usability Metrics
/ 5
Ease of Use
%
Meets Requirements
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Setup & Support
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Quality of Support
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Ease of Admin
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Above Average

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Help Desk Software category is 3.74.

Michael
  • Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.

  • The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term.

  • Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.

Top Favorable Review
Michael
  • The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term.

  • Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.

  • Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.

Top Critical Review

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