TOPdesk
TOPdesk
5 reviews
WH Score
8.9

TOPdesk Reviews & Overview

What is TOPdesk?

TOPdesk is an IT service management software that helps organizations streamline their service management processes. With TOPdesk, users can easily manage incidents, requests, changes, and problems within a single platform. The software features an intuitive user interface that makes it easy to navigate and use, even for those new to service management.

One of the key features of TOPdesk is its incident management capabilities. The software allows users to easily log and track incidents, assign them to the appropriate team members, and monitor their progress. This helps organizations respond to incidents quickly and effectively, minimizing downtime and ensuring that services are restored as soon as possible. Another powerful feature of TOPdesk is its request management capabilities. The software allows users to easily submit and track service requests, such as new equipment or software. This helps organizations track requests and ensure they are fulfilled promptly.

TOPdesk also includes robust change management capabilities. The software allows users to easily submit and track change requests, assign them to the appropriate team members, and monitor their progress. This helps organizations ensure that changes are implemented smoothly and do not negatively impact other services.

In addition to these features, TOPdesk also includes problem management capabilities. The software allows users to easily log and track problems, assign them to the appropriate team members, and monitor their progress. This helps organizations identify and resolve problems quickly, minimizing their impact on services.

When it comes to pricing, TOPdesk offers a range of options to fit the needs of different organizations. The software is available as a cloud-based solution as well as an on-premises solution. The cloud-based solution is available on a subscription basis, while the on-premises solution requires an upfront payment. Prices will vary depending on the number of users and the specific features needed.

TOPdesk reviews are generally positive, with users praising the software's ease of use and powerful features. Many users have also noted that the software has helped them improve their service management processes and better respond to incidents and requests. TOPdesk is a good choice for organizations looking for comprehensive IT service management software.


Company:TOPdesk
Platforms:

TOPdesk Pricing


Essential
N/A
per user / per month
TOPdesk Pricing Details

TOPdesk Key Features


Reporting & Analytics
  • Dashboard
  • Status Tracking
  • Surveys/Questionnaires/Polls
Systems/Administrative
  • Sandbox
  • Work Offline
  • Sandbox
Third-Party Integrations
  • Zapier
  • Okta
  • HubSpot
  • Slack
  • Google Analytics
  • Trello
Document Management
  • Contract Lifecycle Management
Customizable Items
  • Reporting
Call Management & Administration
  • Automatic Call Distribution (ACD)
  • Call Queue
  • IVR
  • Call Queue
Data Management
  • Database Maintenance
Language & Speech
  • Speech-to-Text
After-Sales Service
  • Self-Service Tools
  • Service Level Agreement (SLA)
  • Chat Support
  • Phone Support
  • Email Support
  • Product Guide/Manual
Automation Technologies
  • Artificial Intelligence (AI)
Remote Support
  • Screen Sharing
Integration Options
  • APIs
Helpdesk
  • Issue Management
  • Ticket Routing
  • Ticket Linking
  • Ticket Rating
  • Ticket Assign
  • Ticket Lifecycle Management
  • Ticket Queuing
  • Ticket Tagging
  • Ticket Merge
  • Ticket Transfer
  • Ticket Split
  • Agent Collision Detection
  • Issue Management
Portal Types
  • Customer/Client Portal
Phone Systems
  • Softphone
Supported Channels
  • Email
  • SMS
  • Voice
  • Chat/IM
Collaboration Tools
  • Notes
Microsoft 365
  • Power BI
Course Management
  • Course Library
Google Workspace
  • Gmail
TOPdesk Features Details

TOPdesk Media



Videos

TOPdesk Reviews


Pros & Cons Preview
  • Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.
  • The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term.
  • Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.

TOPdesk has no reviews yet.

TOPdesk Usability Score

6.2
out of 10

The Average Usability score for the Help Desk category is 6.0

  • Ease of Use
    8.1
  • Meets Requirements
    7.3
  • Setup & Support
    3.4
  • Quality of Support
    0.3
  • Ease of Admin
    6.4
  • Pricing
    9.3

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