TOPdesk
TOPdesk
5 reviews
WH Score
8.9
Contact Vendor

TOPdesk Reviews & Overview

What is TOPdesk?

TOPdesk is a comprehensive Service Management software that can help connect departments within your company with more tools to work effectively together while solving system issues and collaborating more productively. TOPdesk comes complete with Help Desk functionality as well, so your agents can better serve customers and your IT professionals can best accommodate the needs of your company and infrastructure.

TOPdesk is incredibly user-friendly and easy to integrate with other systems or apps you need to provide customer and IT support in your company. All of the solutions from TOPdesk can be scaled to grow with your company and every packages comes with unlimited end users, assets, and mailboxes.


Company:TOPdesk
Platforms:

TOPdesk Pricing


Essential
N/A
per user / per month
TOPdesk Pricing Details

TOPdesk Key Features


Support Features
  • Telephone Support
  • Email Support
  • Online Chat
Core Features
  • Agent Collision Detection
  • Ticket Split
  • Ticket Transfer
  • Notes
  • Transcripts
  • Call Queuing
  • Interactive Voice Response (IVR)
  • Automatic Call Distribution (ACD)
  • Customer Portal
  • Softphone
  • Ticket Merge
  • Offline Support
  • Ticket Tagging
  • Broadcasts
  • Ticket Queuing
  • Recurring Ticket Scheduling
  • Remote Access
  • Ticket Status Tracking
  • Ticket Lifecycle Management
  • Product Catalog
  • Task Management
  • Ticket Assign
  • Ticket Rating
  • Ticket Linking
  • Knowledge Base
  • Forums
  • Ticket Routing
  • Asset Management
  • Contract Lifecycle Management
  • Issue Tracking & Management
  • Change/Release Management
  • Chatbots
Integrations
  • APIs
  • Zapier
  • Slack
  • Google Workspace
  • PowerBI
  • Trello
  • TeamViewer
  • Okta
  • Hubspot
Reporting & Analytics
  • Customer Surveys/Questionnaires
  • Dashboards
Systems/Administrative
  • Sandbox
Channels Supported
  • Voice
  • Chat
  • Email
  • SMS
Automation Technologies
  • Artificial Intelligence (AI)
TOPdesk Features Details

TOPdesk Media



Videos

TOPdesk Reviews


Pros & Cons Preview
  • Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.
  • The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term.
  • Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.

TOPdesk has no reviews yet.

TOPdesk Usability Score

6.2
out of 10

The Average Usability score for the Help Desk category is 6.2

  • Ease of Use
    8.1
  • Meets Requirements
    7.4
  • Setup & Support
    3.4
  • Quality of Support
    0.3
  • Ease of Admin
    6.4

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