TOPdesk
TOPdesk
11 reviews
WH Score
8.8

TOPdesk Overview

What is TOPdesk?

TOPdesk is an IT service management software that helps organizations streamline their service management processes. With TOPdesk, users can easily manage incidents, requests, changes, and problems within a single platform. The software features an intuitive user interface that makes it easy to navigate and use, even for those new to service management.

One of the key features of TOPdesk is its incident management capabilities. The software allows users to easily log and track incidents, assign them to the appropriate team members, and monitor their progress. This helps organizations respond to incidents quickly and effectively, minimizing downtime and ensuring that services are restored as soon as possible. Another powerful feature of TOPdesk is its request management capabilities. The software allows users to easily submit and track service requests, such as new equipment or software. This helps organizations track requests and ensure they are fulfilled promptly.

TOPdesk also includes robust change management capabilities. The software allows users to easily submit and track change requests, assign them to the appropriate team members, and monitor their progress. This helps organizations ensure that changes are implemented smoothly and do not negatively impact other services.

In addition to these features, TOPdesk also includes problem management capabilities. The software allows users to easily log and track problems, assign them to the appropriate team members, and monitor their progress. This helps organizations identify and resolve problems quickly, minimizing their impact on services.

When it comes to pricing, TOPdesk offers a range of options to fit the needs of different organizations. The software is available as a cloud-based solution as well as an on-premises solution. The cloud-based solution is available on a subscription basis, while the on-premises solution requires an upfront payment. Prices will vary depending on the number of users and the specific features needed.

TOPdesk reviews are generally positive, with users praising the software's ease of use and powerful features. Many users have also noted that the software has helped them improve their service management processes and better respond to incidents and requests. TOPdesk is a good choice for organizations looking for comprehensive IT service management software.


Company:TOPdesk
Platforms:
Links:App Store

TOPdesk Recent Reviews


B
Becky
Reviewed on 30 December 2023

Navigating Support Cases with Ease

While the platform is generally user-friendly and effective in providing support case overviews, the absence of some features, particularly in bulk case assignment, may require consideration based on specific organizational needs.

Pros
  • Ability to obtain a clear and concise overview of support cases, facilitating efficient management and tracking
Cons
  • Absence of certain features, specifically the ability to easily assign several cases to a specific supporter or agent simultaneously
  • This limitation may impact efficiency in case allocation.

L
Lucinda
Reviewed on 26 October 2023

Easy User Adoption

For teams that were accustomed to using Outlook, TOPdesk has proven to be a game-changer. It allows for more efficient call registration and handling, along with robust reporting capabilities that provide invaluable insights into our workload.

Pros
  • It serves as an intuitive tool, which is incredibly beneficial for teams transitioning into TOPdesk
Cons
  • There are some modules that don't offer the full range of functionality we desire.

TOPdesk Pricing


Essential
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TOPdesk Pricing Details

TOPdesk Key Features


Helpdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
Remote Support Features
  • Screen Sharing
Supported Channels
  • Voice
  • Chat/IM
  • SMS
  • Email
TOPdesk Features Details

TOPdesk Media


Videos

TOPdesk Wheelhouse Score

8.8
What is this?

The Average Wheelhouse score for the Help Desk category is 8.1

TOPdesk Scores

  • Ease of Use
    7.6
  • Meets Requirements
    8.5
  • Learning Curve
    9
  • Setup & Support
    7.8
  • Quality of Support
    7.3
  • Ease of Admin
    8.2

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