In our comparison of Vision Help Desk vs. Zendesk Suite, Vision Help Desk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
So far, we’ve had a great experience with this software. During installation and answering questions, we had an extremely useful Vision Helpdesk support team.
The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.
Plenty of work is required on the mobile app, the mobile app can’t be interacted with Android despite loading the app. If you tap on anything, it crashes after logging in on iOS.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
Has a fantastic free plan, it is fairly priced, using it is simple, accessing and updating tickets is ever possible, it is worth its price, and its font looks appealing.
The UI could be better. The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
So far, we’ve had a great experience with this software. During installation and answering questions, we had an extremely useful Vision Helpdesk support team.
The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.
Plenty of work is required on the mobile app, the mobile app can’t be interacted with Android despite loading the app. If you tap on anything, it crashes after logging in on iOS.
Has a fantastic free plan, it is fairly priced, using it is simple, accessing and updating tickets is ever possible, it is worth its price, and its font looks appealing.
The UI could be better. The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Vision Help Desk vs. Zendesk Suite, Zendesk Suite has 388 user reviews and Vision Help Desk has 10. The average star rating for Zendesk Suite is 4.50 while Vision Help Desk has an average rating of 4.4. Zendesk Suite has more positive reviews than Vision Help Desk. Comparing Vision Help Desk vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
Vision Help Desk vs. Zendesk Suite both offer a strong set of features and functionality including Helpdesk Features, Remote Support Features, Reporting & Analytics, Supported Channels, Accounting Features, Document Management, Portal Types, Task Management, Collaboration Tools, Reminders/Alerts, Workflow Automation, Language & Speech, Customizable Items, Data Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Compliance Accreditations, Course Management, After-Sales Service, Chat/IM Management. In our feature comparison of Vision Help Desk vs. Zendesk Suite, Vision Help Desk offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of Vision Help Desk vs. Zendesk Suite, Vision Help Desk's pricing starts at $12/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of Vision Help Desk vs. Zendesk Suite shows that Vision Help Desk scores higher in usability for ease of use, meets requirements, setup & support. Zendesk Suite scores higher in learning curve, quality of support, ease of admin, but Vision Help Desk has the best scores overall for system usability.
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