Vision Help Desk Features 2022 - Wheelhouse

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Vision Help Desk

By JPK Software Solutions Pvt. Ltd.

Wheelhouse Score
3.06/5
Above Average
Rating
4.00/5
Above Average
Features
4.25/5
Excellent
Pricing
Higher-Cost

Vision Help Desk offers a full suite of customizable tools that you can use to elevate your customer experience and streamline both your internal and external Help Desk functions. Vision Help Desk packages range from basic, must-have tools for ticketing and incident management to Enterprise-grade sy...

Packages
Core Features
Agent Collision Detection
Ticket Split
Notes
Customer Portal
Ticket Merge
Ticket Tagging
Invoicing
Time Tracking
Recurring Ticket Scheduling
Remote Access
Ticket Status Tracking
Product Catalog
Task Management
Ticket Assign
Ticket Rating
Ticket Linking
Knowledge Base
Forums
Ticket Routing
Asset Management
Vendor Management
Contract Lifecycle Management
Issue Tracking & Management
Integrations
Twitter
Facebook
APIs
Reporting & Analytics
Ticket History
Customer Surveys/Questionnaires
Dashboards
Systems/Administrative
White Labeling
Workflow Automation
Pre-Built Templates
Custom Fields/Templates
Search/Filter Tools
Notifications
Multilingual
Storage
Channels Supported
Voice
Chat
Email
Social Media
Security
Blacklist/Whitelist
Encryption
Spam Filtering
Identity & Access Management (IAM)
Multi-Factor Authentication (MFA)
Password Management
Role Based Access Control (RBAC)
Internal Collaboration
Document Sharing
Messaging
Compliance
PinkVERIFY
ISO
GDPR
Starter Help Desk
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Pro Help Desk
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Satellite Help Desk
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Pro Service Desk
 
 
 
 
 
 
 
 
 
 
 
Enterprise Service Desk
 
 
 
 
 
 
 
 
 

Get In Touch

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info@wheelhouse.com