49 reviews
WH Score

Keap Reviews & Overview

What is Keap?

Keap CRM is a customer relationship management (CRM) software designed specifically for small business owners. It helps to manage customer interactions, automate workflows, and provide insights for growth.

What is Keap CRM Used For?

Keap CRM is used by small business owners to streamline their customer interactions, manage leads, and automate repetitive tasks. It helps to keep track of customer interactions, appointments, and follow-up tasks. The software also provides insights into customer behavior, purchase history, and more, helping businesses make informed decisions about customer interactions.

What are the Most Important Keap CRM Features?

Keap provides a side array of CRM and marketing automation features, which include:

  • Contact Management: Keep track of customer information, interactions, and appointments in one place.
  • Marketing Automation: Automate repetitive tasks, such as email follow-ups, to save time and increase efficiency.
  • Lead Capture: Easily capture leads from websites, landing pages, and more.
  • Sales Funnel Management: Visualize and manage your sales funnel to better understand your customer journey.
  • Reporting & Insights: Get insights into customer behavior and purchase history to inform business decisions.
  • E-commerce Integration: Connect with popular e-commerce platforms to manage sales and customer interactions.

What are the Top Keap CRM Benefits?

Many businesses choose Keap CRM for the benefits gained, and these benefits include:

  • Streamlined Customer Interactions: Keap CRM helps to streamline customer interactions, making it easier to manage customer relationships.
  • Increased Efficiency: Automation of repetitive tasks saves time and increases efficiency.
  • Better Lead Management: Lead capture and management is made easy with Keap CRM.
  • Improved Customer Insights: Get a deeper understanding of customer behavior and purchase history to inform business decisions.
  • E-commerce Integration: Connect with popular e-commerce platforms for a seamless sales and customer management experience.

What are the Main Keap CRM Competitive Differentiators?

The competitive advantages of Keap include:

Focus on Small Businesses

Keap CRM is specifically designed for small business owners, making it more relevant and accessible.


Automation of repetitive tasks is a key feature of Keap CRM, setting it apart from competitors.

Lead Management

Keap CRM provides a comprehensive lead management system, making it easier for businesses to manage leads and customer interactions.

Customer Insights

The software provides valuable insights into customer behavior, helping businesses make informed decisions.

E-commerce Integrations

Keap CRM integrates with popular e-commerce platforms, making it easier to manage sales and customer interactions.

Keap CRM is a powerful software designed specifically for small business owners. With features such as contact management, marketing automation, lead capture, and reporting & insights, it provides a comprehensive solution for managing customer interactions and automating repetitive tasks. The software's focus on small businesses, automation, lead management, and customer insights make it a competitive differentiator in the CRM market.

Company:Infusion Software, Inc.

Keap Pricing

per contact / per month
Keap Pricing Details

Keap Key Features

Reporting & Analytics
  • Dashboard
  • A/B Testing
  • ROI Reports
  • Service Analytics
  • Marketing Analytics
  • Lead Scoring
  • Segmentation/Grouping
  • Sandbox
Identity and Access Management (IAM)
  • Role Based Access Control (RBAC)
Customer Relationship Management (CRM)
  • Pipeline Management
  • Subscription Management
Customizable Items
  • Custom Fields
  • Custom Forms
  • User Limit
Free Resources/Discounts
  • Free Trial
Drag-and-Drop Builders/Designers
  • Campaign Builder
After-Sales Service
  • Chat Support
  • Phone Support
  • Estimates & Quotations
  • Invoicing & Billing
  • Filtering
Integration Options
  • APIs
Supported Channels
  • SMS
  • Chat/IM
Collaboration Tools
  • Team Calendar
Campaign Types
  • Email-Based
  • Email Sync
Microsoft 365
  • Microsoft Outlook
Lead Management
  • Lead Generation
Google Workspace
  • Gmail
Keap Features Details

Keap Media


Keap Wheelhouse Score

What is this?

The Average Wheelhouse score for the CRM category is 8

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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