In our comparison of TOPdesk vs. Zendesk Suite, TOPdesk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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TOPdesk seamlessly integrates with any IT department or organization operating on a ticket-based system. Its comprehensive workload monitoring and management capabilities make it an ideal choice for organizations reliant on ticket tracking.
It's proven to be an effective tool for gathering valuable insights about our customers. We initially started with incident management but have since expanded to incorporate change management, operations, and objects.
It lacks certain basic functions, such as the ability to add photos to an existing call. Also, I believe the self-service portal could benefit from more customization options.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
We have automated many services over the years using the self-service portal since it is extremely configurable. Also, it is a very functional system.
Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.
The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term. Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
TOPdesk seamlessly integrates with any IT department or organization operating on a ticket-based system. Its comprehensive workload monitoring and management capabilities make it an ideal choice for organizations reliant on ticket tracking.
It's proven to be an effective tool for gathering valuable insights about our customers. We initially started with incident management but have since expanded to incorporate change management, operations, and objects.
It lacks certain basic functions, such as the ability to add photos to an existing call. Also, I believe the self-service portal could benefit from more customization options.
We have automated many services over the years using the self-service portal since it is extremely configurable. Also, it is a very functional system.
Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.
The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term. Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of TOPdesk vs. Zendesk Suite, Zendesk Suite has 389 user reviews and TOPdesk has 11. The average star rating for Zendesk Suite is 4.50 while TOPdesk has an average rating of 4.36. Zendesk Suite has more positive reviews than TOPdesk. Comparing TOPdesk vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
TOPdesk vs. Zendesk Suite both offer a strong set of features and functionality including Help Desk Features, Remote Support Features, Phone System Features, Systems/Administrative, Call Management & Administration, Reporting & Analytics, Project Management Features, Drag-and-Drop Builders/Designers, Supported Channels, File Management, Portal Types, Collaboration Tools, Language & Speech, Customizable Items, Report Management, Data Management, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Course Management, Supported Technologies, After-Sales Service, Chat/IM Management. In our feature comparison of TOPdesk vs. Zendesk Suite, TOPdesk offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of TOPdesk vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of TOPdesk vs. Zendesk Suite shows that TOPdesk scores higher in usability for ease of use, meets requirements, learning curve. Zendesk Suite scores higher in setup & support, quality of support, ease of admin, but TOPdesk has the best scores overall for system usability.
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