TOPdesk
TOPdesk
11 reviews
WH Score
8.8

Top TOPdesk Features

What are the Best TOPdesk Features?


Helpdesk Features

  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management

Remote Support Features

  • Screen Sharing

Systems/Administrative

  • Knowledge Base
  • Administrator Management
  • Administrator Console
  • Agent Management
  • Agent Console
  • Centralized Console
  • Work Offline
  • Sandbox

Project Management Features

  • IT Change Management

Reporting & Analytics

  • Status Tracking
  • Dashboard

Supported Channels

  • Voice
  • Chat/IM
  • SMS
  • Email

File Management

  • Contract Lifecycle Management
  • File Sharing
  • File Transfers
  • File Attachments

Phone System Features

  • Softphone

Call Management & Administration

  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR

Portal Types

  • Customer/Client Portal

Collaboration Tools

  • Notes

Language & Speech

  • Speech-to-Text

Customizable Items

  • Custom Reports

Report Management

  • Report Filters
  • Report Publishing

Drag-and-Drop Builders/Designers

  • Report Builder

Data Management

  • Database Maintenance

Integration Options

  • APIs

Third-Party Integrations

  • Google Analytics
  • Slack
  • HubSpot
  • Okta
  • Zapier
  • Trello

Microsoft 365

  • Power BI

Google Workspace

  • Gmail

Course Management

  • Course Library

Supported Technologies

  • Artificial Intelligence (AI)

After-Sales Service

  • Phone Support
  • Email Support
  • Chat Support
  • Service Level Agreement (SLA)

TOPdesk Top Features Related Review


C
Catherine
Reviewed on 2 September 2023

Efficient Incident Management

I wholeheartedly recommend TOPdesk. Its implementation is swift, and it significantly accelerates workflow and processes. You'll experience enhanced dynamism in your customer interactions and more streamlined communication with your suppliers, especially in contract management.

Pros
  • I find it incredibly convenient that user queries can be seamlessly linked through TOPdesk with just one click
  • The intuitive interface is another standout feature
  • Both the self-service portal and the operators enjoy a seamless experience.
Cons
  • In areas with a weak internet connection, the software's performance can be affected
  • It's worth noting that customer support outside of the USA may not be as responsive

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