11 reviews
WH Score

Top TOPdesk Features

What are the Best TOPdesk Features?

Helpdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
Remote Support Features
  • Screen Sharing
Supported Channels
  • Voice
  • Chat/IM
  • SMS
  • Email
Document Management
  • File Sharing
  • File Transfers
  • File Attachments
  • Contract Lifecycle Management
Phone System Features
  • Softphone
Call Management & Administration
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
Portal Types
  • Customer/Client Portal
Collaboration Tools
  • Notes
Language & Speech
  • Speech-to-Text
Customizable Items
  • Custom Reports
Reporting & Analytics
  • Status Tracking
  • Dashboard
  • Surveys/Questionnaires/Polls
Report Management
  • Report Filters
  • Report Publishing
Drag-and-Drop Builders/Designers
  • Report Builder
Data Management
  • Database Maintenance
  • Work Offline
  • Sandbox
  • Agent Console
  • Agent Management
  • Administrator Console
  • Administrator Management
  • Centralized Console
Integration Options
  • APIs
Third-Party Integrations
  • Google Analytics
  • Slack
  • HubSpot
  • Okta
  • Zapier
  • Trello
Microsoft 365
  • Power BI
Google Workspace
  • Gmail
Course Management
  • Course Library
Supported Technologies
  • Artificial Intelligence (AI)
After-Sales Service
  • Phone Support
  • Email Support
  • Chat Support
  • Product Guide/Manual
  • Service Level Agreement (SLA)

TOPdesk Top Features Related Review

Reviewed on 21 December 2019

Topdesk has done many enhancements

We have automated many services over the years using the self-service portal since it is extremely configurable. Also, it is a very functional system.

  • Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.
  • The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term
  • Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.

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