In our comparison of LiveAgent vs. Zendesk Suite, LiveAgent is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
LiveAgent offers strong automation and integration capabilities, serving as a comprehensive hub for all customer support communications.
It effectively connects with various social media and email channels across different departments within the company. With powerful automations, we are able to resolve customer issues efficiently. LiveAgent is a reliable solution for managing customer support, despite its interface challenges.
The user interface appears outdated and may require some learning to navigate. Additionally, the chat function may appear overwhelming to our agents.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
Remain connected with clients using Live Agent.
Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.
Some in-depth training is required after moving to this system.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
LiveAgent offers strong automation and integration capabilities, serving as a comprehensive hub for all customer support communications.
It effectively connects with various social media and email channels across different departments within the company. With powerful automations, we are able to resolve customer issues efficiently. LiveAgent is a reliable solution for managing customer support, despite its interface challenges.
The user interface appears outdated and may require some learning to navigate. Additionally, the chat function may appear overwhelming to our agents.
Remain connected with clients using Live Agent.
Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.
Some in-depth training is required after moving to this system.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of LiveAgent vs. Zendesk Suite, LiveAgent has 34 user reviews and Zendesk Suite has 388. The average star rating for LiveAgent is 4.76 while Zendesk Suite has an average rating of 4.50. LiveAgent has more positive reviews than Zendesk Suite. Comparing LiveAgent vs. Zendesk Suite reviews, LiveAgent has stronger overall reviews.
LiveAgent vs. Zendesk Suite both offer a strong set of features and functionality including Helpdesk Features, Phone System Features, Call Management & Administration, Reporting & Analytics, Supported Channels, Accounting Features, Document Management, Portal Types, Collaboration Tools, Workflow Automation, Language & Speech, Customizable Items, Data Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, After-Sales Service. In our feature comparison of LiveAgent vs. Zendesk Suite, LiveAgent offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of LiveAgent vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of LiveAgent vs. Zendesk Suite shows that LiveAgent scores higher in usability for ease of use, meets requirements. Zendesk Suite scores higher in learning curve, setup & support, quality of support, ease of admin, but LiveAgent has the best scores overall for system usability.
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