In our comparison of LiveAgent vs. Zendesk Suite, LiveAgent is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
LiveAgent has been a game-changer for our customer support team. This all-in-one platform combines functionality, reliability, and user-friendliness to deliver an exceptional experience for both agents and customers. From day one, LiveAgent impressed us with its seamless setup, robust feature set, and top-notch support.
Omnichannel Capabilities: Managing emails, live chats, social media interactions, and calls from a single dashboard has significantly improved our response times.
Customizable Workflows: The ability to tailor automation, ticket routing, and templates has saved us countless hours.
Powerful Analytics: The detailed reporting and performance insights help us continuously optimize our customer service processes.
Responsive Customer Support: LiveAgent's support team is always available, knowledgeable, and ready to assist.
The only minor drawback is that the extensive features can be a bit overwhelming at first, but the onboarding resources and support team make the learning curve manageable.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
Remain connected with clients using Live Agent.
Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.
Some in-depth training is required after moving to this system.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
LiveAgent has been a game-changer for our customer support team. This all-in-one platform combines functionality, reliability, and user-friendliness to deliver an exceptional experience for both agents and customers. From day one, LiveAgent impressed us with its seamless setup, robust feature set, and top-notch support.
Omnichannel Capabilities: Managing emails, live chats, social media interactions, and calls from a single dashboard has significantly improved our response times.
Customizable Workflows: The ability to tailor automation, ticket routing, and templates has saved us countless hours.
Powerful Analytics: The detailed reporting and performance insights help us continuously optimize our customer service processes.
Responsive Customer Support: LiveAgent's support team is always available, knowledgeable, and ready to assist.
The only minor drawback is that the extensive features can be a bit overwhelming at first, but the onboarding resources and support team make the learning curve manageable.
Remain connected with clients using Live Agent.
Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.
Some in-depth training is required after moving to this system.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of LiveAgent vs. Zendesk Suite, LiveAgent has 46 user reviews and Zendesk Suite has 389. The average star rating for LiveAgent is 4.80 while Zendesk Suite has an average rating of 4.50. LiveAgent has more positive reviews than Zendesk Suite. Comparing LiveAgent vs. Zendesk Suite reviews, LiveAgent has stronger overall reviews.
LiveAgent vs. Zendesk Suite both offer a strong set of features and functionality including Help Desk Features, Phone System Features, Systems/Administrative, Call Management & Administration, Identity and Access Management (IAM), Password Management, Reporting & Analytics, Workflow Automation, Supported Channels, Accounting Features, File Management, Portal Types, Collaboration Tools, Language & Speech, Customizable Items, Data Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, After-Sales Service. In our feature comparison of LiveAgent vs. Zendesk Suite, LiveAgent offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of LiveAgent vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of LiveAgent vs. Zendesk Suite shows that LiveAgent scores higher in usability for ease of use, meets requirements. Zendesk Suite scores higher in learning curve, setup & support, quality of support, ease of admin, but LiveAgent has the best scores overall for system usability.
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