34 reviews
WH Score

Top LiveAgent Features

What are the Best LiveAgent Features?

Helpdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
Supported Channels
  • Voice
  • Chat/IM
  • Email
  • Social Media
Accounting Features
  • Invoicing & Billing
Document Management
  • File Transfers
  • File Attachments
Phone System Features
  • Softphone
Call Management & Administration
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
Portal Types
  • Customer/Client Portal
Collaboration Tools
  • Notes
Workflow Automation
  • Ticket Automation
  • Billing Automation
Language & Speech
  • Speech-to-Text
  • Transcriptions
Customizable Items
  • Custom Templates
  • Custom Branding
Reporting & Analytics
  • Status Tracking
  • Dashboard
  • Case/Ticket Analytics
Data Management
  • Data Masking
  • Bulk Actions
  • Agent Console
  • Agent Management
  • Administrator Console
  • Administrator Management
  • Centralized Console
Identity and Access Management (IAM)
  • Multi-Factor Authentication (MFA)
Password Management
  • Password Strength Check
Cybersecurity Features
  • Encryption
  • IP Black/White List
Integration Options
  • APIs
Third-Party Integrations
  • Salesforce
  • WhatsApp
  • Facebook
  • Twitter
  • Pipedrive
  • Wordpress
  • Slack
  • MailChimp
  • Zapier
  • Atlassian
  • Shopify
  • Instagram
  • Viber
  • Wix
  • ActiveCampaign
Google Workspace
  • Gmail
After-Sales Service
  • Phone Support
  • Email Support
  • Chat Support
  • Dedicated Account Manager
  • Service Reviews

LiveAgent Top Features Related Review

Reviewed on 11 November 2019

LiveAgent has is all

Difficulties of unifying support from several channels like direct messaging, phone, email, etc are resolved by Live Agent, a firm and exceptional system. It is a great time saver and it enhances effectiveness. Anybody who handles support on a minimum of two channels should have this software.

  • It is great for client messages, and when you have more than two where you get client messages, Live Agent is exceptional making it a good time saver and our support-front is unified into a single channel.
  • None.

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