Top LiveAgent Features

What are the Best LiveAgent Features?

Helpdesk Features

Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Sharing
Ticket Merge
Ticket Split
Ticket Rating
Agent Handoff
Agent Collision Detection
Ticket Lifecycle Management

Supported Channels

Voice
Chat/IM
Email
Social Media

Accounting Features

Invoicing & Billing

File Management

File Transfers
File Attachments

Phone System Features

Softphone

Call Management & Administration

Call Queue
Automatic Call Distribution (ACD)
IVR

Portal Types

Customer/Client Portal

Collaboration Tools

Notes

Workflow Automation

Ticket Automation
Billing Automation

Language & Speech

Speech-to-Text
Transcriptions

Customizable Items

Custom Templates
Custom Branding

Reporting & Analytics

Status Tracking
Dashboard
Case/Ticket Analytics

Data Management

Data Masking

Systems/Administrative

Administrator Management
Administrator Console
Agent Management
Agent Console
Centralized Console
Bulk Actions

Identity and Access Management (IAM)

Multi-Factor Authentication (MFA)

Password Management

Password Strength Check

Cybersecurity Features

Encryption
IP Black/White List

Integration Options

APIs

Third-Party Integrations

Salesforce
WhatsApp
Pipedrive
Facebook
Twitter
Wordpress
Slack
MailChimp
Zapier
Atlassian
Shopify
Instagram
Viber
Wix
ActiveCampaign

Google Workspace

Gmail

After-Sales Service

Phone Support
Email Support
Chat Support
Dedicated Account Manager
Service Reviews

LiveAgent Top Features Related Review

Rhonda

Reviewed on 11 November 2019

LiveAgent has is all

Difficulties of unifying support from several channels like direct messaging, phone, email, etc are resolved by Live Agent, a firm and exceptional system. It is a great time saver and it enhances effectiveness. Anybody who handles support on a minimum of two channels should have this software.

Pros

It is great for client messages, and when you have more than two where you get client messages, Live Agent is exceptional making it a good time saver and our support-front is unified into a single channel.

Cons