In our comparison of CXone vs. Gladly, CXone is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
The ability to manage time, tasks, calls, emails, and conversations is excellent with this software. It may benefit from a bubble for chores, though. Being organized and on top of my task makes it easier for me to give superior customer service.
Effective time management processes, in-built call, chat and email modules
Task management and delegation process is outdated
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
Gladly's search feature is its strongest point. I can find any topic I need with great ease, which saves me a ton of time. They go deeply into every subject, providing me with the in-depth knowledge I sorely need.
Easy to use, templates
None
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
The ability to manage time, tasks, calls, emails, and conversations is excellent with this software. It may benefit from a bubble for chores, though. Being organized and on top of my task makes it easier for me to give superior customer service.
Effective time management processes, in-built call, chat and email modules
Task management and delegation process is outdated
Gladly's search feature is its strongest point. I can find any topic I need with great ease, which saves me a ton of time. They go deeply into every subject, providing me with the in-depth knowledge I sorely need.
Easy to use, templates
None
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In our rating and review comparison of CXone vs. Gladly, Gladly has 17 user reviews and CXone has 33. The average star rating for Gladly is 4.64 while CXone has an average rating of 4.15. Gladly has more positive reviews than CXone. Comparing CXone vs. Gladly reviews, Gladly has stronger overall reviews.
CXone vs. Gladly both offer a strong set of features and functionality including Customer Management, Conversational AI, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Phone System Features, Supported Technologies, Call Management & Administration, Call Routing Types, Call Time Limits, Language & Speech, Chat/IM Management, Collaboration Tools, Supported Channels, File Management, Content Management System (CMS) Features, Data Management, Enhancements & Personalization, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Systems/Administrative, After-Sales Service, Conferencing Capabilities, Remote Support Features, Portal Types. In our feature comparison of CXone vs. Gladly, CXone offers more of the most popular features and tools than Gladly.
In our pricing comparison of CXone vs. Gladly, Gladly's pricing starts at 0/month and is more affordable compared to Gladly's starting cost of 0/month.
Our comparison of CXone vs. Gladly shows that CXone scores higher in usability for ease of use, meets requirements, learning curve, quality of support. Gladly scores higher in setup & support, ease of admin, but CXone has the best scores overall for system usability.
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