HubSpot Service Hub
HubSpot Service Hub
8 reviews
WH Score
7.4

HubSpot Service Hub Overview

What is HubSpot Service Hub?

Hubspot CRM is a suite of powerful tools that can be customized for companies of all sizes, from startup to enterprise. HubSpot CRM allows you to keep all your contacts in one centralized, customizable database that automatically logs every interaction and gives you the option to link to documents as well. HubSpot CRM is easy to use, and eliminates manual work to empower your sales and service teams to do their jobs without drudgery or errors.


HubSpot Service Hub Recent Reviews


R
Rafael
Reviewed on 15 December 2023

All-in-one Sales & Service Platform

Although having sales and support functions on one platform is convenient, the lack of customization choices and service features disappoints me. This limits our product support department's ability to use it. It performs poorly when it comes to properly managing service demands, yet it works well for sales.

Pros
  • Efficient, single platform for sales and service.
Cons
  • Limited service functionalities and customization.

N
Nanci
Reviewed on 22 November 2023

Work smarter, not harder, with the user-friendly HubSpot Service Hub.

For teams looking for a CRM that is easy to use and accessible, HubSpot Service Hub is revolutionary. Its user-friendly UI and easily accessible APIs make it simple to automate processes and personalize client experiences. Furthermore, prompt settlement of any problems or inquiries is ensured by the attentive customer support. It would be beneficial, nevertheless, to combine NPS data from multiple sources into a single dashboard for simpler analysis.

Pros
  • Easy to use, customizable, excellent customer service.
Cons
  • NPS data centralization, manual data export.

HubSpot Service Hub Pricing


Free Tools
Free
per user / per month
HubSpot Service Hub Pricing Details

HubSpot Service Hub Key Features


Customer Management
  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Social Media Management
  • Complaint/Feedback Management
Campaign Management
  • Campaign Orchestration
Reporting & Analytics
  • Sales Analytics
  • Forecasting
  • Dashboard
  • Email Reports
  • Campaign Monitoring
  • Traffic Analysis
  • Lead Scoring
  • Customer Satisfaction Rating (CSAT)
  • Customer Distress Index (CDI) Scoring
  • 360° Customer View
HubSpot Service Hub Features Details

HubSpot Service Hub Media


Videos

HubSpot Service Hub Wheelhouse Score

7.4
What is this?

The Average Wheelhouse score for the CRM category is 7.8

HubSpot Service Hub Scores

  • Ease of Use
    7.4
  • Meets Requirements
    7.9
  • Learning Curve
    6.6
  • Ease of Admin
    6.4

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