Gladly
Gladly
17 reviews
WH Score
7.7

Top Gladly Features

What are the Best Gladly Features?

Phone System Features

  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone

Call Management & Administration

  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Call Cascading
  • Call Query
  • Call Flip
  • Click-to-Call
  • Voicemail
  • Voicemail to Email
  • Voicemail to SMS
  • Automatic Call Distribution (ACD)
  • IVR
  • Speed Dialing
  • Predictive Dialing
  • Do Not Call (DNC) List
  • Concurrent Call Sessions
  • Call Path
  • Call Flow
  • Call Lists

Call Routing Types

  • Event-Driven Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Team-Based Routing
  • Voicemail Routing

Customer Management

  • Customer Data Platform (CDP)
  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management

Supported Channels

  • Voice
  • Chat/IM
  • SMS
  • Email
  • Social Media

Chat/IM Management

  • Proactive Messaging
  • Chatbots

Conversational AI

  • Contextual Interactions
  • Intent Discovery

Reporting & Analytics

  • Transaction History
  • Voice of the Customer (VOC)
  • Call Log Reports
  • Dashboard
  • Call Analytics
  • Conversation Analytics
  • Engagement Analytics
  • Order/Delivery Tracking
  • Customer Satisfaction Rating (CSAT)
  • Customer Distress Index (CDI) Scoring
  • Call Monitoring
  • Lifetime Value (LTV) Reports
  • Call Scoring
  • Call Summary
  • 360° Customer View

Recording

  • Call Recording

Portal Types

  • Customer/Client Portal

Customizable Items

  • Custom Reports

Collaboration Tools

  • Notes

Drag-and-Drop Builders/Designers

  • Chatbot Builder
  • Conversation Flow Builder
  • Campaign Builder
  • Call Flow Designer

Workflow Automation

  • Call Handling Rules

Systems/Administrative

  • 99.99% Uptime
  • Agent Management
  • Centralized Console

Identity and Access Management (IAM)

  • Single Sign-On (SSO)

Integration Options

  • APIs

Third-Party Integrations

  • Facebook
  • WhatsApp
  • Instagram
  • X
  • Magento
  • Shopify

Content Management

  • Knowledge Management

Supported Technologies

  • Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Conversation Intelligence (CI)
  • Natural Language Processing (NLP)

After-Sales Service

  • Email Support
  • Chat Support
  • Technical Support
  • Priority Support

Gladly Top Features Related Review

E
Ellen
Reviewed on 28 April 2023

Efficient and User-Friendly: A Great Tool for Work

This product is solving all of my problems and making my work much more manageable. Its efficiency and user-friendliness are truly benefiting me in so many ways.

Pros
  • I really appreciate how friendly this tool is to work with
  • It's a great tool that makes my job easier and more efficient.
Cons
  • Honestly, there's nothing I dislike about working with this tool
  • I genuinely enjoy having access to it and using it to get my work done.
View All Gladly Reviews

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