Custellence Overview

Custellence is a user-friendly, flexible suite of customer journey mapping tools that organizations and Customer Experience (CX) professionals can use to create, present, and share personalized experience maps, user maps, service blueprints, and other visual representations of customer behaviors and preferences. Custellence’s mission is to help companies build meaningful customer connections, and create a customer-centric culture that positively benefits customer experience and drives revenue.

Key Features and Capabilities of Custellence

• Streamlined Workflows: Custellence offers streamlined customer journey mapping workflows that are user-friendly and intuitive.
• Drag-and-Drop Cards & Lanes: Custellence’s drag-and-drop cards make it simple for users to customize customer journey maps by moving cards, curve lanes, and sub-lanes easily and quickly.
• Flexible Map Structures: Custellence offers flexible map structures that organizations can use to create personalized customer journey maps without preset structures or limitations.
• Premade Map Templates: Custellence provides a wide array of customer journey mapping templates that companies can use to get started and then customize to their needs.
• Colors, Images, & Icons: Custellence contains a large collection of colors, images, and icons for users to personalize customer journey maps. Users can also upload their own images to use in their maps as well.
• Presentation, Collaboration, & Sharing: Custellence provides tools for presenting and sharing customer journey maps, and offers real-time collaboration capabilities for teams to create maps together.