CXone
CXone
33 reviews
WH Score
8.7

Top CXone Features

What are the Best CXone Features?

Customer Management
  • Customer Profiling
Reporting & Analytics
  • Call Log Reports
  • Performance Evaluations
  • Dashboard
  • Call Analytics
  • CX Analytics
  • Call Monitoring
  • Call Scoring
  • Call Summary
Recording
  • Call Recording
Drag-and-Drop Builders/Designers
  • Call Flow Designer
Workflow Automation
  • Call Handling Rules
Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
Call Management & Administration
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Call Query
  • Call Flip
  • Voicemail
  • Voicemail to Email
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Screenpops
  • Predictive Dialing
  • Concurrent Call Sessions
  • Call Path
  • Call Lists
  • Call Scripting
Call Routing Types
  • Skills-Based Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Omnichannel Routing
  • Voicemail Routing
Call Time Limits
  • Call Wrap-Up Time Limit
  • Call Offering Time Limit
Supported Channels
  • Voice
  • Chat/IM
  • SMS
Chat/IM Management
  • Click-to-Chat
  • Chatbots
Collaboration Tools
  • Workspace
  • Wallboard
  • Notes
  • Virtual Assistant
Supported Technologies
  • Natural Language Processing (NLP)
Language & Speech
  • Speech-to-Text
Data Management
  • Database Maintenance
Enhancements & Personalization
  • HD Voice
Governance, Risk, & Compliance (GRC)
  • Quality Management
Systems/Administrative
  • Agent Management
  • Centralized Console
After-Sales Service
  • Email Support
  • Chat Support
  • FAQs
  • Training/Tutorial
Conferencing Capabilities
  • Video Conferencing
Remote Support Features
  • Screen Sharing
Portal Types
  • Customer/Client Portal

CXone Top Features Related Review

F
Frankie
Reviewed on 23 December 2019

Quite a wonderful system

This software has been exceptional

Pros
  • It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
Cons
  • The Max Dialer has no statistics.
View All CXone Reviews
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