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Gladly Reviews & Overview

What is Gladly?

Radically Personal Customer Service 

Gladly is a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations. With Gladly, customers are at the center and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat, and social media. Agents are empowered, customers feel known, and companies build love and loyalty through consistently positive experiences. 

Gladly also offers a wide array of integrations, thereby enabling connections with different departments within your organization.

Gladly is trusted for customer service by many leading brands including:

  • JetBlue
  • Porche
  • Godiva
  • Hyatt
  • JoAnn Fabrics
  • Native
  • And More...

Categories:Contact Center

Gladly Pricing

Free User
per user / per month
Gladly Pricing Details

Gladly Key Features

Identity and Access Management (IAM)
  • Single Sign-On (SSO)
Third-Party Integrations
  • Whatsapp
  • Instagram
  • Shopify
  • Magento
  • Twitter
  • Facebook
  • User Limit
After-Sales Service
  • Chat Support
  • Email Support
Reporting & Analytics
  • Lifetime Value (LTV) Reports
  • Conversation Analytics
  • Dashboard
  • Call Log Reports
  • Engagement Analytics
  • Activity Log
  • Dashboard
  • Agent Management
Automation Technologies
  • Machine Learning (ML)
Content Management System (CMS)
  • Knowledge Management
Call Management & Administration
  • Predictive Dialing
  • Automatic Call Distribution (ACD)
  • Speed Dialing
  • Call Queue
  • IVR
  • Predictive Dialing
  • Automatic Call Distribution (ACD)
  • Speed Dialing
  • Call Queue
Phone Systems
  • Outbound Calling
  • Inbound Calling
Supported Channels
  • Email
  • SMS
  • Voice
  • Chat/IM
  • Social Media
Collaboration Tools
  • Task Management
  • Notes
Campaign Management
  • Campaign Builder
Gladly Features Details

Gladly Media


Gladly Reviews

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