Radically Personal Customer Service
Gladly is a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations. With Gladly, customers are at the center and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat, and social media. Agents are empowered, customers feel known, and companies build love and loyalty through consistently positive experiences.
Gladly also offers a wide array of integrations, thereby enabling connections with different departments within your organization.
Gladly is trusted for customer service by many leading brands including:
One thing our software excels at is providing real-time client data everywhere! It's simple to explore alternative listings, merge information, and keep track of comprehensive demographic data. Additionally, integrated messaging, calling, and emailing save a ton of time. Nevertheless, there are occasionally issues with changing addresses, and some annoying data entry hitches might occur.
The true power of Gladly is found in its cohesive platform. It combines all the communication channels I require to engage with clients—phone, chat, and email—under one roof, facilitating easy and effective contact. This multi-team benefit is revolutionary since it reduces duplication of effort and guarantees that everyone is in agreement. Although I have occasionally run into issues with duplicate client information, the time saved by Gladly's centralized coordination
The Average Wheelhouse score for the Contact Center category is 7.7
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