Gladly
Gladly
17 reviews
WH Score
7.6

Gladly Overview

What is Gladly?

Radically Personal Customer Service 

Gladly is a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations. With Gladly, customers are at the center and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat, and social media. Agents are empowered, customers feel known, and companies build love and loyalty through consistently positive experiences. 

Gladly also offers a wide array of integrations, thereby enabling connections with different departments within your organization.

Gladly is trusted for customer service by many leading brands including:

  • JetBlue
  • Porche
  • Godiva
  • Hyatt
  • JoAnn Fabrics
  • Native
  • And More...

Company:Gladly
Categories:Contact Center
Platforms:

Gladly Recent Reviews


R
Richard
Reviewed on 19 December 2023

My Experience as a New User

One thing our software excels at is providing real-time client data everywhere! It's simple to explore alternative listings, merge information, and keep track of comprehensive demographic data. Additionally, integrated messaging, calling, and emailing save a ton of time. Nevertheless, there are occasionally issues with changing addresses, and some annoying data entry hitches might occur.

Pros
  • Comprehensive data fields, Real-time data sharing.
Cons
  • Potential data entry errors.

C
Charles
Reviewed on 21 November 2023

Spares time and effort

The true power of Gladly is found in its cohesive platform. It combines all the communication channels I require to engage with clients—phone, chat, and email—under one roof, facilitating easy and effective contact. This multi-team benefit is revolutionary since it reduces duplication of effort and guarantees that everyone is in agreement. Although I have occasionally run into issues with duplicate client information, the time saved by Gladly's centralized coordination

Pros
  • Time saving, great coordinating.
Cons
  • Doesn't recognize clients with the same number.

Gladly Pricing


Free User
Free
per user / per month
Gladly Pricing Details

Gladly Key Features


Phone System Features
  • Inbound Calling
  • Outbound Calling
Call Management & Administration
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
  • Speed Dialing
  • Predictive Dialing
Supported Channels
  • Voice
  • Chat/IM
  • SMS
  • Email
  • Social Media
Gladly Features Details

Gladly Media


Videos

Gladly Wheelhouse Score

7.6
What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

Gladly Scores

  • Ease of Use
    8
  • Meets Requirements
    7.5
  • Learning Curve
    7.1
  • Setup & Support
    7.8
  • Ease of Admin
    7.1

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