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Gladly Reviews & Overview

What is Gladly?

Radically Personal Customer Service 

Gladly is a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations. With Gladly, customers are at the center and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat, and social media. Agents are empowered, customers feel known, and companies build love and loyalty through consistently positive experiences. 

Gladly also offers a wide array of integrations, thereby enabling connections with different departments within your organization.

Gladly is trusted for customer service by many leading brands including:

  • JetBlue
  • Porche
  • Godiva
  • Hyatt
  • JoAnn Fabrics
  • Native
  • And More...

Categories:Contact Center

Gladly Pricing

Free User
per user / per month
Gladly Pricing Details

Gladly Key Features

Reporting & Analytics
  • Historical Reporting
  • Real-Time Dashboards
Inbound Communications
  • Call queuing
  • IVR (Interactive Voice Response)
  • ACD (Automatic Call Distributor)
  • Custom Caller ID
Channels Supported
  • Voice
  • SMS
  • Email
  • Live Chat
  • Social Media
Gladly Features Details

Gladly Media



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