In our comparison of Ameyo vs. CXone, CXone is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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General Comments: Please be careful in analyzing this or any other software that you use. Otherwise, you might find yourself in the same situation that we have. We are not pleased with this system so far.
The product offers the basic features for what it is built. If you are told that it does a lot more, maybe you ought to confirm before starting to use it.
They are not exactly tailored for all types of businesses or maybe very large ones with very specific rules, policies, and needs. The salespeople had indicated that most of our issues with the previous vendor would be resolved after switching to their company’s solution. However, that really didn’t happen. The support is okay, but not the greatest. They do take time to respond and cannot handle many complaints at a time.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Ameyo's CRM portal emerges as a reliable solution with the potential for growth through feature enhancements and server stability improvements. Its current strengths make it a commendable choice for businesses seeking an effective CRM platform.
To further elevate Ameyo's appeal, the addition of features like lead management and smart views is recommended. Additionally, prioritizing server stability will ensure a smoother user experience and address operational challenges.
Instances of server issues have been noted, posing challenges for daily users who are restricted from using personal servers. Addressing server stability is crucial for uninterrupted operations.
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
General Comments: Please be careful in analyzing this or any other software that you use. Otherwise, you might find yourself in the same situation that we have. We are not pleased with this system so far.
The product offers the basic features for what it is built. If you are told that it does a lot more, maybe you ought to confirm before starting to use it.
They are not exactly tailored for all types of businesses or maybe very large ones with very specific rules, policies, and needs. The salespeople had indicated that most of our issues with the previous vendor would be resolved after switching to their company’s solution. However, that really didn’t happen. The support is okay, but not the greatest. They do take time to respond and cannot handle many complaints at a time.
Ameyo's CRM portal emerges as a reliable solution with the potential for growth through feature enhancements and server stability improvements. Its current strengths make it a commendable choice for businesses seeking an effective CRM platform.
To further elevate Ameyo's appeal, the addition of features like lead management and smart views is recommended. Additionally, prioritizing server stability will ensure a smoother user experience and address operational challenges.
Instances of server issues have been noted, posing challenges for daily users who are restricted from using personal servers. Addressing server stability is crucial for uninterrupted operations.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
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In our rating and review comparison of Ameyo vs. CXone, CXone has 33 user reviews and Ameyo has 8. The average star rating for CXone is 4.15 while Ameyo has an average rating of 3.87. CXone has more positive reviews than Ameyo. Comparing Ameyo vs. CXone reviews, CXone has stronger overall reviews.
Ameyo vs. CXone both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Helpdesk Features, Remote Support Features, Reporting & Analytics, Drag-and-Drop Builders/Designers, Chat/IM Management, Workflow Automation, Collaboration Tools, Supported Channels, Device Management, Conferencing Capabilities, Customizable Items, Systems/Administrative, Governance, Risk, & Compliance (GRC), Third-Party Integrations, Course Management, After-Sales Service, Report Management. In our feature comparison of Ameyo vs. CXone, Ameyo offers more of the most popular features and tools than CXone.
In our pricing comparison of Ameyo vs. CXone, CXone's pricing starts at 0/month and is more affordable compared to CXone's starting cost of 0/month.
Our comparison of Ameyo vs. CXone shows that CXone scores higher in usability for setup & support. Ameyo scores higher in ease of use, meets requirements, learning curve, quality of support, ease of admin, but CXone has the best scores overall for system usability.
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