In our comparison of 8x8 Contact Center vs. Zoho Desk, Zoho Desk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
If you're considering using 8x8, I would recommend giving it a try. Just keep in mind that you may experience some glitches and it may be challenging to reach customer service at times.
I've found 8x8 to be an excellent tool for improving communication between techs, office staff, and customers. It's been a huge help to us, especially when we transitioned to remote work. Setting up the application on our personal devices was easy and convenient.
One downside of the system is that it can be glitchy at times, and I've experienced some unresponsiveness from customer service.
With Zoho Desk, we can now provide great engagement and support to delight our customers.
I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
It would be great if new features could be added in a timely manner.
If you're considering using 8x8, I would recommend giving it a try. Just keep in mind that you may experience some glitches and it may be challenging to reach customer service at times.
I've found 8x8 to be an excellent tool for improving communication between techs, office staff, and customers. It's been a huge help to us, especially when we transitioned to remote work. Setting up the application on our personal devices was easy and convenient.
One downside of the system is that it can be glitchy at times, and I've experienced some unresponsiveness from customer service.
It helps me with IT support and maintenance issues
It's like a smart system with lots of helpful features and shortcuts.
It needs better report-making abilities.
If you're considering using 8x8, I would recommend giving it a try. Just keep in mind that you may experience some glitches and it may be challenging to reach customer service at times.
I've found 8x8 to be an excellent tool for improving communication between techs, office staff, and customers. It's been a huge help to us, especially when we transitioned to remote work. Setting up the application on our personal devices was easy and convenient.
One downside of the system is that it can be glitchy at times, and I've experienced some unresponsiveness from customer service.
If you're considering using 8x8, I would recommend giving it a try. Just keep in mind that you may experience some glitches and it may be challenging to reach customer service at times.
I've found 8x8 to be an excellent tool for improving communication between techs, office staff, and customers. It's been a huge help to us, especially when we transitioned to remote work. Setting up the application on our personal devices was easy and convenient.
One downside of the system is that it can be glitchy at times, and I've experienced some unresponsiveness from customer service.
With Zoho Desk, we can now provide great engagement and support to delight our customers.
I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
It would be great if new features could be added in a timely manner.
It helps me with IT support and maintenance issues
It's like a smart system with lots of helpful features and shortcuts.
It needs better report-making abilities.
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In our rating and review comparison of 8x8 Contact Center vs. Zoho Desk, Zoho Desk has 9 user reviews and 8x8 Contact Center has 1. The average star rating for Zoho Desk is 4.77 while 8x8 Contact Center has an average rating of 4. Zoho Desk has more positive reviews than 8x8 Contact Center. Comparing 8x8 Contact Center vs. Zoho Desk reviews, Zoho Desk has stronger overall reviews.
8x8 Contact Center vs. Zoho Desk both offer a strong set of features and functionality including Helpdesk Features, Call Management & Administration, Supported Channels, Document Management, Collaboration Tools, Workflow Automation, Customizable Items, Reporting & Analytics, Systems/Administrative, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Course Management, Automation Technologies, After-Sales Service, Chat/IM Management. In our feature comparison of 8x8 Contact Center vs. Zoho Desk, Zoho Desk offers more of the most popular features and tools than 8x8 Contact Center.
In our pricing comparison of 8x8 Contact Center vs. Zoho Desk, Zoho Desk's pricing starts at Free/month and is more affordable compared to Zoho Desk's starting cost of Free/month.
Our comparison of 8x8 Contact Center vs. Zoho Desk shows that Zoho Desk scores higher in usability for learning curve, steup & support, quality of support, ease of admin. 8x8 Contact Center scores higher in ease of use, meets requirements, but Zoho Desk has the best scores overall for system usability.
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