8x8 Contact Center
8x8 Contact Center
1 review
WH Score

8x8 Contact Center Reviews & Overview

What is 8x8 Contact Center?

8x8 offers scalable, unified, and secure contact solutions suitable to a wealth of business needs across multiple industries. Traditional high costs for equipment and installation are eliminated through the use of a cloud-based service that offers rapid deployment of agents from business centers, home, and on the road at no additional cost. Contact Center services feature a full suite of business applications including but not limited to virtual conferencing, agent reporting, chat, and SMS services. Compliance with multiple federal security standards ensures consumer confidence in secure exchanges of sensitive information for health, legal, financial services and more. 

Global Services 

8x8’s cloud-based nature allows small companies with efficient budgets to compete against larger business models without the massive increase in overhead and capital often necessitated by traditional contact center solutions. Agent needs can be adjusted on the fly to allow rapid response capability through seasonal business upticks and slowdowns all year. 8x8’s virtual call center places all the utility of a global powerhouse in your hands for a fraction of the cost with the following features:

  • Skills-based Routing
  • Multi-Channel    
  • Real-Time Monitoring
  • Historical Reporting
  • CRM Integration
  • Desktop Sharing
  • And more

Unique Industry Solutions

Adherence to multiple compliance standards allows a variety of industries to enjoy the advantage of 8x8’s contact solutions, including:

  • Healthcare – HIPAA-compliant and access on mobiles empowers convenient communication between doctors, medical staff, and caregivers.
  • Government – FCC-approved security and strategic geo-routing provides fast setup and reliable data transmission to support crisis response efforts.
  • Education – E-Rate certification offers eligibility for discounts in addition to the savings our VoIP services already provide over traditional solutions for the beleaguered public school or library.
  • Insurance – Backup data centers on both coasts make for stable business reliability and continuity of service.

Categories:Contact Center

8x8 Contact Center Recent Reviews

Reviewed on 26 April 2023

8x8 Contact Center Review

If you're considering using 8x8, I would recommend giving it a try. Just keep in mind that you may experience some glitches and it may be challenging to reach customer service at times.

  • I've found 8x8 to be an excellent tool for improving communication between techs, office staff, and customers.
  • It's been a huge help to us, especially when we transitioned to remote work.
  • Setting up the application on our personal devices was easy and convenient.
  • One downside of the system is that it can be glitchy at times, and I've experienced some unresponsiveness from customer service.

8x8 Contact Center Pricing

per user / per month
8x8 Contact Center Pricing Details

8x8 Contact Center Key Features

Call Management & Administration
  • Call Back
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Progressive Dialing
  • Concurrent Call Sessions
Call Routing Types
  • Skills-Based Routing
Customer Relationship Management (CRM) Features
  • Customer Profiling
8x8 Contact Center Features Details

8x8 Contact Center Media


8x8 Contact Center Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.4

8x8 Contact Center Scores

  • Ease of Use
  • Meets Requirements

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