0 reviews

8x8 Reviews & Overview

What is 8x8?

8x8 offers scalable, unified, and secure contact solutions suitable to a wealth of business needs across multiple industries. Traditional high costs for equipment and installation are eliminated through the use of a cloud-based service that offers rapid deployment of agents from business centers, home, and on the road at no additional cost. Contact Center services feature a full suite of business applications including but not limited to virtual conferencing, agent reporting, chat, and SMS services. Compliance with multiple federal security standards ensures consumer confidence in secure exchanges of sensitive information for health, legal, financial services and more. 

Global Services 

8x8’s cloud-based nature allows small companies with efficient budgets to compete against larger business models without the massive increase in overhead and capital often necessitated by traditional contact center solutions. Agent needs can be adjusted on the fly to allow rapid response capability through seasonal business upticks and slowdowns all year. 8x8’s virtual call center places all the utility of a global powerhouse in your hands for a fraction of the cost with the following features:

  • Skills-based Routing
  • Multi-Channel    
  • Real-Time Monitoring
  • Historical Reporting
  • CRM Integration
  • Desktop Sharing
  • And more

Unique Industry Solutions

Adherence to multiple compliance standards allows a variety of industries to enjoy the advantage of 8x8’s contact solutions, including:

  • Healthcare – HIPAA-compliant and access on mobiles empowers convenient communication between doctors, medical staff, and caregivers.
  • Government – FCC-approved security and strategic geo-routing provides fast setup and reliable data transmission to support crisis response efforts.
  • Education – E-Rate certification offers eligibility for discounts in addition to the savings our VoIP services already provide over traditional solutions for the beleaguered public school or library.
  • Insurance – Backup data centers on both coasts make for stable business reliability and continuity of service.

Categories:Contact Center

8x8 Pricing

per user / per month
8x8 Pricing Details

8x8 Key Features

Reporting & Analytics
  • Surveys/Questionnaires/Polls
  • CX Analytics
  • Call Analytics
  • Surveys/Questionnaires/Polls
  • Supervisor Reports
  • Compliance Reports
  • Dashboard
  • Storage
Identity and Access Management (IAM)
  • Single Sign-On (SSO)
Compliance Accreditations
  • Chrome Enterprise Recommended (CER)
Call Management & Administration
  • Automatic Call Distribution (ACD)
  • Call Back
  • Call Whisper
  • Call Barge
  • Auto Attendant
  • IVR
  • Progressive Dialing
  • Automatic Call Distribution (ACD)
  • Call Queue
  • Concurrent Call Sessions
Customizable Items
  • Reporting
Customer Relationship Management (CRM)
  • Customer Profiling
Governance, Risk, & Compliance (GRC)
  • Quality Management
Enhancements & Personalization
  • HD Voice
Language & Speech
  • Speech Recognition
  • Transcriptions
After-Sales Service
  • Technical Support
  • Product Guide/Manual
Remote Support
  • Co-Browsing
Supported Channels
  • Email
  • SMS
  • Voice
  • Chat/IM
  • Social Media
Collaboration Tools
  • Hot Desking
Conferencing Capabilities
  • Video Conferencing
Microsoft 365
  • Microsoft Teams
Call Routing Types
  • Skills-Based Routing
Course Management
  • Course Library
8x8 Features Details

8x8 Media


8x8 Reviews

Pros & Cons Preview

8x8 has no reviews yet.

The right software for your business

Get your personalized recommendations now.