8x8 Contact Center
8x8 Contact Center
7 reviews
WH Score

8x8 Contact Center Overview

What is 8x8 Contact Center?

8x8 offers scalable, unified, and secure contact solutions suitable to a wealth of business needs across multiple industries. Traditional high costs for equipment and installation are eliminated through the use of a cloud-based service that offers rapid deployment of agents from business centers, home, and on the road at no additional cost. Contact Center services feature a full suite of business applications including but not limited to virtual conferencing, agent reporting, chat, and SMS services. Compliance with multiple federal security standards ensures consumer confidence in secure exchanges of sensitive information for health, legal, financial services and more. 

Global Services 

8x8’s cloud-based nature allows small companies with efficient budgets to compete against larger business models without the massive increase in overhead and capital often necessitated by traditional contact center solutions. Agent needs can be adjusted on the fly to allow rapid response capability through seasonal business upticks and slowdowns all year. 8x8’s virtual call center places all the utility of a global powerhouse in your hands for a fraction of the cost with the following features:

  • Skills-based Routing
  • Multi-Channel    
  • Real-Time Monitoring
  • Historical Reporting
  • CRM Integration
  • Desktop Sharing
  • And more

Unique Industry Solutions

Adherence to multiple compliance standards allows a variety of industries to enjoy the advantage of 8x8’s contact solutions, including:

  • Healthcare – HIPAA-compliant and access on mobiles empowers convenient communication between doctors, medical staff, and caregivers.
  • Government – FCC-approved security and strategic geo-routing provides fast setup and reliable data transmission to support crisis response efforts.
  • Education – E-Rate certification offers eligibility for discounts in addition to the savings our VoIP services already provide over traditional solutions for the beleaguered public school or library.
  • Insurance – Backup data centers on both coasts make for stable business reliability and continuity of service.

Categories:Contact Center

8x8 Contact Center Recent Reviews

Reviewed on 13 October 2023

Most recommended VoIP provider

We are quite happy with the 8x8 Contact Center overall. It is user-friendly, packed with features, and reasonably priced. In each of our offices, we use it for all of our telephone requirements, including retrieving call logs, forwarding calls to our answering service, and forwarding calls to external cell phones in case of an emergency. It's simple to contact customer service, and a sales representative always responds within a day. Although we mostly operate from the desktop account center, we have started using the phone app more and more as well. It is quite easy to use.

  • Easy to use, affordable and great customer support.
  • None.

Reviewed on 9 October 2023

Customer service is so bad they won't even let me cancel my subscription.

This software's customer support was atrocious. It always needed multiple logins for various apps and it was cumbersome. We choose to change to a new system after utilizing it for almost ten years. The business is now threatening to put us on collections unless we pay a $8,000 ransom to buy the remainder of our contract. We weren't informed when we first joined up that accepting the contract would commit us to a perpetual agreement that renews year and doesn't allow users to cancel, even if the service is subpar.

  • Worked OK for nearly 10 years .
  • Clunky, required separate logins and customer service was terrible.

8x8 Contact Center Pricing

per user / per month
8x8 Contact Center Pricing Details

8x8 Contact Center Key Features

Call Management & Administration
  • Call Back
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Progressive Dialing
  • Concurrent Call Sessions
Call Routing Types
  • Skills-Based Routing
Customer Management
  • Customer Profiling
8x8 Contact Center Features Details

8x8 Contact Center Media


8x8 Contact Center Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

8x8 Contact Center Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Ease of Admin

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