Ensuring that you have the best VoIP system, equipment, and tools are all functioning optimally before the holiday rush will help you ensure your business is ready for a new wave of customers with the best VoIP tips and upgrades.
Suppose your business experiences a massive rise in sales during the holidays. In that case, you know that thoroughly preparing for this time (which may account for a large portion of your annual sales) is critical to serving more customers with a good customer service plan with the hopes of creating loyal ambassadors of your brand year-round with VoIP tips and upgrades.
These VoIP tips and upgrades will help you prepare for the holiday sales season and ensure that your employees and agents are well-equipped to handle the influx of calls and customers that comes along with a seasonal rush in your business. There are even some VoIP tips and upgrades you still have time to implement to make your holiday sales season more seamless and profitable.
VoIP Tips and Upgrades to Help You Prepare for the Holiday Rush
These quick VoIP tips and upgrades will help you prepare for a successful close to your year and see you through the buzz of the holiday sales rush in your company.
- Do a thorough check of VoIP equipment to ensure that all your employees have working headsets and IP phones and know how to access and use your mobile mobile VoIP apps confidently.
- Ensure all the features you need are enabled and working well in your VoIP system. If you need new or upgraded parts to meet your holiday sales rush demands, contact your VoIP provider to enable new features or upgrade before your year-end sales season begins.
- Update your VoIP hold music and create custom hold messages that communicate your holiday hours and response times. You can also provide alternate contact details for customers to alleviate long hold times and point them to email, chat or social channels they can use for a faster service experience.
- Brush up on your employee training so all agents and employees are ready for more business and know how to use your VoIP solution quickly and confidently.
VoIP Upgrades for a Productive Holiday Season
The upcoming holiday sales season is approaching quickly, but you still have time to take advantage of these key VoIP tips and upgrades for your best holiday rush.
AI-Enabled Dynamic Call Routing
AI is making some big moves, lending to the pros and cons of the best VoIP communication platforms and other business software and can give you an edge in your busy season with dynamic, intelligent call routing via IVR. Using this feature, you can route calls more effectively within your organization, automate common service requests through interactive voice tools that provide customers with a smooth, efficient experience, and optimize your call centers by relieving live agents of repetitive work with these VoIP tips and upgrades.
AI-powered VoIP tips and upgrades can also help determine a customer's mood based on their speech and intonation. This data can help route the customer or client to an agent who’s best suited to handle their request and appropriately manage their mood. Paired with other VoIP tools, agents will also have a full view of who the customer is and what their history with the company is the moment they connect with the agent.
Even without the ramped-up AI capabilities, the standard call forwarding VoIP tips and upgrades can help accommodate your customers', clients', and employees' busy schedules. You can create customized forwarding rules that send calls to specific agents, account managers, or employees according to topic or need. This helps ensure that your customers and clients get a quick response during a busy time and can reach their regular contact within your company without extensive hold times and frustration.
Analytics and Reporting
Optimizing VoIP for customer experience is crucial to building a loyal customer base. Using the analytics and reporting features in your VoIP tips and upgrades is especially important VoIP system is essential both during and after your year-end sales rush. You can use call logs and recordings to ensure that your service levels stay at top quality with increased volume during the hustle. Then, use sales and service level reports afterward to summarize your season’s success and identify opportunities for the following year.
Comparing the best VoIP platforms will help ensure you have all the VoIP tips and upgrades you need in place to handle your company's business season, whether that's during the holiday gifting season or another time in the year when your sales spike, requiring more robust and dependable communication tools.