VoIP Tips and Upgrades for Your Busy Holiday Sales Season
If your business experiences a huge rise in sales during the holidays, then you know that thoroughly preparing for this time (which may account for a large portion of your annual sales) is critical to serving an increased number of customers with hopes of creating loyal ambassadors of your brand year-round.
Ensuring that your VoIP system, equipment, and tools are all functioning optimally prior to the holiday rush will help your make sure your business is ready for a new wave of customers.
These VoIP tips and will help you prepare for the holiday sales season and make sure that your employees and agents are well-equipped to handle the influx of calls and customers that comes along with a seasonal rush in your business. There are even some VoIP upgrades you still have time to implement to make your holiday sales season more seamless and profitable as well.
VoIP Tips to Help You Prepare for the Holiday Rush
These quick VoIP tips will help you prepare for a successful close to your year and see you through the buzz of the holiday sales rush in your company.
- Do a thorough check of VoIP equipment to make sure that all your employees have working headsets, IP phones, and know how to access and use your mobile VoIP apps with confidence.
- Ensure all the features you need are enabled and working well in your VoIP system. If you need new or upgraded features to meet your holiday sales rush demands, then contact your VoIP provider to enable new features or upgrade before your year-end sales season begins.
- Update your VoIP hold music and create custom hold messages that clearly communicate your holiday hours and response times. You can also provide alternate contact details for customers to alleviate long hold times and point them to email, chat, or social channels they can use for a faster service experience.
- Brush up on your employee training so all agents and employees are ready for more business and know how to use your VoIP solution with ease and confidence.
VoIP Upgrades for a Productive Holiday Season
The upcoming holiday sales season is approaching quickly, but you still have time to take advantage of these key VoIP upgrades for your best holiday rush yet.
AI-Enabled Dynamic Call Routing
AI is making some big moves in business software, and can give you an edge in your busy season with dynamic, smart call routing. Using this feature, you can route calls more effectively within your organization and automate common service requests through interactive voice tools that provide customers a smooth, efficient experience and optimize your call centers by relieving live agents of repetitive work.
AI-powered VoIP tools can also help determine the mood of a customer based on their speech and intonation. This data can be used to help route the customer or client to an agent who’s best suited to handle their request and appropriately manage their mood as well. Paired with other VoIP tools, agents will also have a full view of who the customer is and what their history with the company is the moment they connect with the agent.
Even without the ramped up AI capabilities, the standard call forwarding VoIP tools can help accommodate the busy schedules of your customers, clients, and employees alike. You can create customized forwarding rules that will send calls to certain agents, account managers, or employees according to topic or need. This helps ensure that your customers and clients get a quick response during a busy time, and can reach their regular contact within your company without extensive hold times and frustration.
Analytics and Reporting
Using the analytics and reporting features available in your VoIP system is especially important both during and after your year-end sales rush. You can use call logs and recordings to ensure that your service levels are staying at top quality with increased volume during the rush and then use sales and service level reports afterward to sum up your season’s success and identify opportunities for the next year ahead.
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