In our comparison of Vision Help Desk vs. Zoho Desk, Zoho Desk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
So far, we’ve had a great experience with this software. During installation and answering questions, we had an extremely useful Vision Helpdesk support team.
The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.
Plenty of work is required on the mobile app, the mobile app can’t be interacted with Android despite loading the app. If you tap on anything, it crashes after logging in on iOS.
With Zoho Desk, we can now provide great engagement and support to delight our customers.
I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
It would be great if new features could be added in a timely manner.
Has a fantastic free plan, it is fairly priced, using it is simple, accessing and updating tickets is ever possible, it is worth its price, and its font looks appealing.
The UI could be better. The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.
We've been able to seamlessly gather data from users and seamlessly integrate it into our system.
Straightforward solution with a wealth of features to effectively handle support tickets.
There's room for improvement in the user interface to enhance the overall user experience.
So far, we’ve had a great experience with this software. During installation and answering questions, we had an extremely useful Vision Helpdesk support team.
The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.
Plenty of work is required on the mobile app, the mobile app can’t be interacted with Android despite loading the app. If you tap on anything, it crashes after logging in on iOS.
Has a fantastic free plan, it is fairly priced, using it is simple, accessing and updating tickets is ever possible, it is worth its price, and its font looks appealing.
The UI could be better. The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.
With Zoho Desk, we can now provide great engagement and support to delight our customers.
I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
It would be great if new features could be added in a timely manner.
We've been able to seamlessly gather data from users and seamlessly integrate it into our system.
Straightforward solution with a wealth of features to effectively handle support tickets.
There's room for improvement in the user interface to enhance the overall user experience.
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In our rating and review comparison of Vision Help Desk vs. Zoho Desk, Zoho Desk has 18 user reviews and Vision Help Desk has 10. The average star rating for Zoho Desk is 4.61 while Vision Help Desk has an average rating of 4.4. Zoho Desk has more positive reviews than Vision Help Desk. Comparing Vision Help Desk vs. Zoho Desk reviews, Zoho Desk has stronger overall reviews.
Vision Help Desk vs. Zoho Desk both offer a strong set of features and functionality including Helpdesk Features, Call Management & Administration, Supported Channels, File Management, Collaboration Tools, Workflow Automation, Customizable Items, Reporting & Analytics, Systems/Administrative, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Course Management, Supported Technologies, After-Sales Service, Chat/IM Management. In our feature comparison of Vision Help Desk vs. Zoho Desk, Zoho Desk offers more of the most popular features and tools than Vision Help Desk.
In our pricing comparison of Vision Help Desk vs. Zoho Desk, Zoho Desk's pricing starts at Free/month and is more affordable compared to Zoho Desk's starting cost of Free/month.
Our comparison of Vision Help Desk vs. Zoho Desk shows that Zoho Desk scores higher in usability for ease of use, quality of support. Vision Help Desk scores higher in meets requirements, learning curve, setup & support, ease of admin, but Zoho Desk has the best scores overall for system usability.
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