MSP Manager vs. Zoho Desk: Which is Best? - Wheelhouse

MSP Manager vs. Zoho Desk: Which is Best?

MSP Manager vs. Zoho Desk Best Overall: Zoho Desk

In our comparison of MSP Manager vs. Zoho Desk, Zoho Desk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

MSP Manager Quick Info
WH Score:
8.4
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
7.6
Company Size:All Sizes
Platforms:
Zoho Desk Quick Info
WH Score:
9.4
Pricing Score:
8.9
Feature Score:
9.5
Usability Score:
8.8
Company Size:All Sizes
Platforms:

Pricing

MSP Manager Pricing
Price Range
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* Vendor does not share prices.

Zoho Desk Pricing
Free
Free
per user / per month
Standard
$14
per user / per month
Professional
$23
per user / per month
Enterprise
$40
per user / per month

Features

MSP Manager Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Call Waiting
  • Call Forwarding
Zoho Desk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Call Waiting
  • Call Forwarding

Pros & Cons

MSP Manager Pros & Cons
Pros
  • This software has a new technology which doesn’t match with the ticketing process
  • Useful and helpful for staff for logging in this system to create tickets.
Cons
  • Blurriness on the user's screen when remoting in
  • While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.
Zoho Desk Pros & Cons
Pros
  • I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
Cons
  • There's room for improvement in the user interface to enhance the overall user experience.

Reviews

MSP Manager Reviews
Top Favorable Review
J
Joseph
Reviewed on Jul 2, 2021

After managing our procedure, we came to know that there is still a reporting issue. Continuously having issues is good for learning for staff on how to fix any problem.

This software has a new technology which doesn’t match with the ticketing process. Useful and helpful for staff for logging in this system to create tickets.

Hoping to track inventory easily. It could be good for the job but initially, it should be comprehensive for doing work smoothly.

Top Critical Review
E
Erin
Reviewed on Jul 2, 2021

SolarWinds Take Control proves to be a reliable solution for everyday remote use, demonstrating functionality and utility for managing remote desktop sessions.

The product effectively addresses the need for remote desktop sessions, providing users with a tool that facilitates remote management.

Blurriness on the user's screen when remoting in. While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.

Zoho Desk Reviews
Top Favorable Review
J
Jeffery
Reviewed on Jul 2, 2021

With Zoho Desk, we can now provide great engagement and support to delight our customers.

I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.

It would be great if new features could be added in a timely manner.

Top Critical Review
S
Samuel
Reviewed on Jul 2, 2021

We've been able to seamlessly gather data from users and seamlessly integrate it into our system.

Straightforward solution with a wealth of features to effectively handle support tickets.

There's room for improvement in the user interface to enhance the overall user experience.

Alternatives

MSP Manager Alternatives
Zoho Desk Alternatives
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MSP Manager vs. Zoho Desk: Detailed Comparison

MSP Manager vs. Zoho Desk Top Ratings & Reviews: Zoho Desk

In our rating and review comparison of MSP Manager vs. Zoho Desk, Zoho Desk has 18 user reviews and MSP Manager has 22. The average star rating for Zoho Desk is 4.61 while MSP Manager has an average rating of 4.22. Zoho Desk has more positive reviews than MSP Manager. Comparing MSP Manager vs. Zoho Desk reviews, Zoho Desk has stronger overall reviews.

MSP Manager vs. Zoho Desk Best Features & Functionality: Zoho Desk

MSP Manager vs. Zoho Desk both offer a strong set of features and functionality including Helpdesk Features, Call Management & Administration, Supported Channels, Document Management, Collaboration Tools, Workflow Automation, Customizable Items, Reporting & Analytics, Systems/Administrative, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Course Management, Supported Technologies, After-Sales Service, Chat/IM Management. In our feature comparison of MSP Manager vs. Zoho Desk, Zoho Desk offers more of the most popular features and tools than MSP Manager.

MSP Manager vs. Zoho Desk Best Pricing: Zoho Desk

In our pricing comparison of MSP Manager vs. Zoho Desk, Zoho Desk's pricing starts at Free/month and is more affordable compared to Zoho Desk's starting cost of Free/month.

MSP Manager vs. Zoho Desk Best Usability: Zoho Desk

Our comparison of MSP Manager vs. Zoho Desk shows that Zoho Desk scores higher in usability for learning curve, quality of support. MSP Manager scores higher in ease of use, meets requirements, setup & support, ease of admin, but Zoho Desk has the best scores overall for system usability.

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