LiveAgent vs. Zoho Desk: Which is Best? - Wheelhouse

LiveAgent vs. Zoho Desk: Which is Best?

LiveAgent vs. Zoho Desk Best Overall: Zoho Desk

In our comparison of LiveAgent vs. Zoho Desk, Zoho Desk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

LiveAgent Quick Info
WH Score:
8.9
Pricing Score:
8.6
Feature Score:
9.1
Usability Score:
8.2
Company Size:All Sizes
Platforms:
Zoho Desk Quick Info
WH Score:
9.4
Pricing Score:
8.9
Feature Score:
9.5
Usability Score:
8.8
Company Size:All Sizes
Platforms:

Pricing

LiveAgent Pricing
Free
Free
per user / per month
Small
$9
per user / per month
Medium
$29
per user / per month
Large
$49
per user / per month
Enterprise
$69
per user / per month
Zoho Desk Pricing
Free
Free
per user / per month
Standard
$14
per user / per month
Professional
$23
per user / per month
Enterprise
$40
per user / per month

Features

LiveAgent Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Softphone
  • Call Queue
Zoho Desk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Softphone
  • Call Queue

Pros & Cons

LiveAgent Pros & Cons
Pros
  • It effectively connects with various social media and email channels across different departments within the company
  • With powerful automations, we are able to resolve customer issues efficiently
  • LiveAgent is a reliable solution for managing customer support, despite its interface challenges.
Cons
  • Some in-depth training is required after moving to this system.
Zoho Desk Pros & Cons
Pros
  • I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
Cons
  • There's room for improvement in the user interface to enhance the overall user experience.

Reviews

LiveAgent Reviews
Top Favorable Review
J
Jonathan
Reviewed on Jul 2, 2021

LiveAgent offers strong automation and integration capabilities, serving as a comprehensive hub for all customer support communications.

It effectively connects with various social media and email channels across different departments within the company. With powerful automations, we are able to resolve customer issues efficiently. LiveAgent is a reliable solution for managing customer support, despite its interface challenges.

The user interface appears outdated and may require some learning to navigate. Additionally, the chat function may appear overwhelming to our agents.

Top Critical Review
R
Roberta
Reviewed on Jul 2, 2021

Remain connected with clients using Live Agent.

Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.

Some in-depth training is required after moving to this system.

Zoho Desk Reviews
Top Favorable Review
J
Jeffery
Reviewed on Jul 2, 2021

With Zoho Desk, we can now provide great engagement and support to delight our customers.

I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.

It would be great if new features could be added in a timely manner.

Top Critical Review
S
Samuel
Reviewed on Jul 2, 2021

We've been able to seamlessly gather data from users and seamlessly integrate it into our system.

Straightforward solution with a wealth of features to effectively handle support tickets.

There's room for improvement in the user interface to enhance the overall user experience.

Alternatives

LiveAgent Alternatives
Zoho Desk Alternatives
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LiveAgent vs. Zoho Desk: Detailed Comparison

LiveAgent vs. Zoho Desk Top Ratings & Reviews: LiveAgent

In our rating and review comparison of LiveAgent vs. Zoho Desk, LiveAgent has 34 user reviews and Zoho Desk has 18. The average star rating for LiveAgent is 4.76 while Zoho Desk has an average rating of 4.61. LiveAgent has more positive reviews than Zoho Desk. Comparing LiveAgent vs. Zoho Desk reviews, LiveAgent has stronger overall reviews.

LiveAgent vs. Zoho Desk Best Features & Functionality: Zoho Desk

LiveAgent vs. Zoho Desk both offer a strong set of features and functionality including Helpdesk Features, Call Management & Administration, Supported Channels, Document Management, Collaboration Tools, Workflow Automation, Customizable Items, Reporting & Analytics, Systems/Administrative, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Course Management, Supported Technologies, After-Sales Service, Chat/IM Management. In our feature comparison of LiveAgent vs. Zoho Desk, Zoho Desk offers more of the most popular features and tools than LiveAgent.

LiveAgent vs. Zoho Desk Best Pricing: Zoho Desk

In our pricing comparison of LiveAgent vs. Zoho Desk, Zoho Desk's pricing starts at Free/month and is more affordable compared to Zoho Desk's starting cost of Free/month.

LiveAgent vs. Zoho Desk Best Usability: Zoho Desk

Our comparison of LiveAgent vs. Zoho Desk shows that Zoho Desk scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. LiveAgent scores higher in learning curve, but Zoho Desk has the best scores overall for system usability.

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