MSP Manager vs. TOPdesk: Which is Best? - Wheelhouse

MSP Manager vs. TOPdesk: Which is Best?

MSP Manager vs. TOPdesk Best Overall: TOPdesk

In our comparison of MSP Manager vs. TOPdesk, TOPdesk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

MSP Manager Quick Info
WH Score:
8.4
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
7.6
Company Size:All Sizes
Platforms:
TOPdesk Quick Info
WH Score:
8.8
Pricing Score:
9.0
Feature Score:
9.0
Usability Score:
8.4
Company Size:All Sizes
Platforms:

Pricing

MSP Manager Pricing
Price Range
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* Vendor does not share prices.

TOPdesk Pricing
Price Range
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* Vendor does not share prices.

Features

MSP Manager Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Screen Sharing
  • Attended Access
TOPdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Screen Sharing
  • Attended Access

Pros & Cons

MSP Manager Pros & Cons
Pros
  • This software has a new technology which doesn’t match with the ticketing process
  • Useful and helpful for staff for logging in this system to create tickets.
Cons
  • Blurriness on the user's screen when remoting in
  • While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.
TOPdesk Pros & Cons
Pros
  • It's proven to be an effective tool for gathering valuable insights about our customers
  • We initially started with incident management but have since expanded to incorporate change management, operations, and objects.
Cons
  • The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term
  • Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.

Reviews

MSP Manager Reviews
Top Favorable Review
J
Joseph
Reviewed on Jul 2, 2021

After managing our procedure, we came to know that there is still a reporting issue. Continuously having issues is good for learning for staff on how to fix any problem.

This software has a new technology which doesn’t match with the ticketing process. Useful and helpful for staff for logging in this system to create tickets.

Hoping to track inventory easily. It could be good for the job but initially, it should be comprehensive for doing work smoothly.

Top Critical Review
E
Erin
Reviewed on Jul 2, 2021

SolarWinds Take Control proves to be a reliable solution for everyday remote use, demonstrating functionality and utility for managing remote desktop sessions.

The product effectively addresses the need for remote desktop sessions, providing users with a tool that facilitates remote management.

Blurriness on the user's screen when remoting in. While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.

TOPdesk Reviews
Top Favorable Review
M
Mary
Reviewed on Jul 2, 2021

TOPdesk seamlessly integrates with any IT department or organization operating on a ticket-based system. Its comprehensive workload monitoring and management capabilities make it an ideal choice for organizations reliant on ticket tracking.

It's proven to be an effective tool for gathering valuable insights about our customers. We initially started with incident management but have since expanded to incorporate change management, operations, and objects.

It lacks certain basic functions, such as the ability to add photos to an existing call. Also, I believe the self-service portal could benefit from more customization options.

Top Critical Review
M
Michael
Reviewed on Jul 2, 2021

We have automated many services over the years using the self-service portal since it is extremely configurable. Also, it is a very functional system.

Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.

The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term. Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.

Alternatives

MSP Manager Alternatives
TOPdesk Alternatives
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MSP Manager vs. TOPdesk: Detailed Comparison

MSP Manager vs. TOPdesk Top Ratings & Reviews: TOPdesk

In our rating and review comparison of MSP Manager vs. TOPdesk, TOPdesk has 11 user reviews and MSP Manager has 22. The average star rating for TOPdesk is 4.36 while MSP Manager has an average rating of 4.22. TOPdesk has more positive reviews than MSP Manager. Comparing MSP Manager vs. TOPdesk reviews, TOPdesk has stronger overall reviews.

MSP Manager vs. TOPdesk Best Features & Functionality: TOPdesk

MSP Manager vs. TOPdesk both offer a strong set of features and functionality including Helpdesk Features, Remote Support Features, Supported Channels, Document Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Language & Speech, Customizable Items, Reporting & Analytics, Report Management, Drag-and-Drop Builders/Designers, Data Management, Systems/Administrative, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Course Management, Supported Technologies, After-Sales Service. In our feature comparison of MSP Manager vs. TOPdesk, TOPdesk offers more of the most popular features and tools than MSP Manager.

MSP Manager vs. TOPdesk Best Pricing: TOPdesk

In our pricing comparison of MSP Manager vs. TOPdesk, TOPdesk's pricing starts at N/A/month and is more affordable compared to TOPdesk's starting cost of N/A/month.

MSP Manager vs. TOPdesk Best Usability: TOPdesk

Our comparison of MSP Manager vs. TOPdesk shows that TOPdesk scores higher in usability for meets requirements, learning curve. MSP Manager scores higher in ease of use, setup & support, quality of support, ease of admin, but TOPdesk has the best scores overall for system usability.

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