Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Merge
Ticket Split
Ticket Rating
Agent Handoff
Agent Collision Detection
Issue Management
Ticket Lifecycle Management
Screen Sharing
Voice
Chat/IM
SMS
Email
File Sharing
File Transfers
File Attachments
Softphone
Call Queue
Automatic Call Distribution (ACD)
IVR
Customer/Client Portal
Notes
Speech-to-Text
Custom Reports
Status Tracking
Dashboard
Report Filters
Report Publishing
Report Builder
Database Maintenance
Work Offline
Sandbox
Agent Console
Administrator Console
Centralized Console
APIs
Google Analytics
Slack
HubSpot
Okta
Zapier
Trello
Gmail
Power BI
Course Library
Artificial Intelligence (AI)
Product Guide/Manual
Engaged
Price not provided by vendor
Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Merge
Ticket Split
Ticket Rating
Agent Handoff
Agent Collision Detection
Issue Management
Ticket Lifecycle Management
Screen Sharing
Voice
Chat/IM
SMS
Email
File Sharing
File Transfers
File Attachments
Contract Lifecycle Management
Softphone
Call Queue
Automatic Call Distribution (ACD)
IVR
Customer/Client Portal
Notes
Speech-to-Text
Custom Reports
Status Tracking
Dashboard
Surveys/Questionnaires/Polls
Report Filters
Report Publishing
Report Builder
Database Maintenance
Work Offline
Sandbox
Agent Console
Agent Management
Administrator Console
Centralized Console
APIs
Google Analytics
Slack
HubSpot
Okta
Zapier
Trello
Gmail
Power BI
Course Library
Artificial Intelligence (AI)
Product Guide/Manual
Service Level Agreement (SLA)
Excellent
Price not provided by vendor
Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Merge
Ticket Split
Ticket Rating
Agent Handoff
Agent Collision Detection
Issue Management
Ticket Lifecycle Management
Screen Sharing
Voice
Chat/IM
SMS
Email
File Sharing
File Transfers
File Attachments
Contract Lifecycle Management
Softphone
Call Queue
Automatic Call Distribution (ACD)
IVR
Customer/Client Portal
Notes
Speech-to-Text
Custom Reports
Status Tracking
Dashboard
Surveys/Questionnaires/Polls
Report Filters
Report Publishing
Report Builder
Database Maintenance
Work Offline
Sandbox
Agent Console
Agent Management
Administrator Console
Administrator Management
Centralized Console
APIs
Google Analytics
Slack
HubSpot
Okta
Zapier
Trello
Gmail
Power BI
Course Library
Artificial Intelligence (AI)
Phone Support
Email Support
Chat Support
Product Guide/Manual
Service Level Agreement (SLA)
TOPdesk Top Pricing Related Review
N
Norma
Reviewed on 18 May 2019
Lots of features to better your service
Pros
It is modular, using it is simple, using a self-service portal that helps you get all requests without giving support throughout, the user community gets the chance to log incidents and requests, the software evolvement has enabled it to understand the needs of clients better, great software support from experts who take plenty of time to understands your trade besides understanding their personal trade, they don’t combine new features into their products mainstream, and the TOPdesk-where the new available stand-in features are Beta tried, is supported by people with great quality and at a fee that is very cheap.
