In our comparison of LiveAgent vs. TOPdesk, LiveAgent is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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LiveAgent offers strong automation and integration capabilities, serving as a comprehensive hub for all customer support communications.
It effectively connects with various social media and email channels across different departments within the company. With powerful automations, we are able to resolve customer issues efficiently. LiveAgent is a reliable solution for managing customer support, despite its interface challenges.
The user interface appears outdated and may require some learning to navigate. Additionally, the chat function may appear overwhelming to our agents.
TOPdesk seamlessly integrates with any IT department or organization operating on a ticket-based system. Its comprehensive workload monitoring and management capabilities make it an ideal choice for organizations reliant on ticket tracking.
It's proven to be an effective tool for gathering valuable insights about our customers. We initially started with incident management but have since expanded to incorporate change management, operations, and objects.
It lacks certain basic functions, such as the ability to add photos to an existing call. Also, I believe the self-service portal could benefit from more customization options.
Remain connected with clients using Live Agent.
Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.
Some in-depth training is required after moving to this system.
We have automated many services over the years using the self-service portal since it is extremely configurable. Also, it is a very functional system.
Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.
The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term. Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.
LiveAgent offers strong automation and integration capabilities, serving as a comprehensive hub for all customer support communications.
It effectively connects with various social media and email channels across different departments within the company. With powerful automations, we are able to resolve customer issues efficiently. LiveAgent is a reliable solution for managing customer support, despite its interface challenges.
The user interface appears outdated and may require some learning to navigate. Additionally, the chat function may appear overwhelming to our agents.
Remain connected with clients using Live Agent.
Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.
Some in-depth training is required after moving to this system.
TOPdesk seamlessly integrates with any IT department or organization operating on a ticket-based system. Its comprehensive workload monitoring and management capabilities make it an ideal choice for organizations reliant on ticket tracking.
It's proven to be an effective tool for gathering valuable insights about our customers. We initially started with incident management but have since expanded to incorporate change management, operations, and objects.
It lacks certain basic functions, such as the ability to add photos to an existing call. Also, I believe the self-service portal could benefit from more customization options.
We have automated many services over the years using the self-service portal since it is extremely configurable. Also, it is a very functional system.
Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.
The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term. Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.
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In our rating and review comparison of LiveAgent vs. TOPdesk, LiveAgent has 34 user reviews and TOPdesk has 11. The average star rating for LiveAgent is 4.76 while TOPdesk has an average rating of 4.36. LiveAgent has more positive reviews than TOPdesk. Comparing LiveAgent vs. TOPdesk reviews, LiveAgent has stronger overall reviews.
LiveAgent vs. TOPdesk both offer a strong set of features and functionality including Helpdesk Features, Supported Channels, Accounting Features, File Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Data Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, After-Sales Service. In our feature comparison of LiveAgent vs. TOPdesk, LiveAgent offers more of the most popular features and tools than TOPdesk.
In our pricing comparison of LiveAgent vs. TOPdesk, TOPdesk's pricing starts at N/A/month and is more affordable compared to TOPdesk's starting cost of N/A/month.
Our comparison of LiveAgent vs. TOPdesk shows that TOPdesk scores higher in usability for meets requirements, learning curve, ease of admin. LiveAgent scores higher in ease of use, setup & support, quality of support, but TOPdesk has the best scores overall for system usability.
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