In our comparison of UseResponse vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
We are unable to save client information and associate tickets with them because of the system. The support staff is dishonest and venomous in nature. We once terminated the person who had written a lot of the knowledge base articles, which caused us to lose those articles. UseResponse charged us for retrieving the articles, but only some of the photographs were recovered. They promised to give us a refund once we complained, but they later erased the articles they had restored. After we paid for a year's worth of additional service with UseResponse, they made an unlawful charge to our card. They declined to return the money. But this included a real-time dashboard and was integrated with other systems we use, which was the only plus.
Dashboard to integrate with other systems
Horrible support staff and didn't refund the money
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
The UI has excellent functionality, plenty of documentation, and it is simple, exceptional support, implementing is simple, and email support is instant.
Unavailable email functionalities and collaborations such as Zendesk.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
We are unable to save client information and associate tickets with them because of the system. The support staff is dishonest and venomous in nature. We once terminated the person who had written a lot of the knowledge base articles, which caused us to lose those articles. UseResponse charged us for retrieving the articles, but only some of the photographs were recovered. They promised to give us a refund once we complained, but they later erased the articles they had restored. After we paid for a year's worth of additional service with UseResponse, they made an unlawful charge to our card. They declined to return the money. But this included a real-time dashboard and was integrated with other systems we use, which was the only plus.
Dashboard to integrate with other systems
Horrible support staff and didn't refund the money
The UI has excellent functionality, plenty of documentation, and it is simple, exceptional support, implementing is simple, and email support is instant.
Unavailable email functionalities and collaborations such as Zendesk.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of UseResponse vs. Zendesk Suite, Zendesk Suite has 389 user reviews and UseResponse has 10. The average star rating for Zendesk Suite is 4.50 while UseResponse has an average rating of 3.8. Zendesk Suite has more positive reviews than UseResponse. Comparing UseResponse vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
UseResponse vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Phone System Features, Help Desk Features, Systems/Administrative, Sync/Refresh, Incident Management, Call Management & Administration, Call Routing Types, Call Time Limits, Identity and Access Management (IAM), Reporting & Analytics, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Campaign Types, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Appointments/Scheduling, Reminders/Alerts, Data Migration, Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of UseResponse vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than UseResponse.
In our pricing comparison of UseResponse vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of UseResponse vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for setup & support, quality of support, ease of admin. UseResponse scores higher in ease of use, meets requirements, learning curve, but Zendesk Suite has the best scores overall for system usability.
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