UseResponse
UseResponse
4 reviews
WH Score
7.8

UseResponse Reviews & Overview

What is UseResponse?

UseResponse is a Help Desk, Customer Service System, Communication Platform, Support Suite and Social CRM all in one centralized set of tools and functionality. UseResponse offer both cloud-based solutions and on-premise system deployment so that your business can choose the best set of tools and user experience for your business support needs.

UseResponse can help improve support activities and increase agent and employee productivity with smart automations, custom ticketing queues, and help desk tools that are all designed with customer interaction times and results in mind.

Company:Threecolts
Categories:Help Desk Software
Platforms:

UseResponse Pricing

Enterprise Cloud
$0
per user / per month
UseResponse Pricing Details

UseResponse Key Features

Reporting & Analytics
  • Status Tracking
Systems/Administrative
  • Work Offline
Identity and Access Management (IAM)
  • Single Sign-On (SSO)
Customizable Items
  • Custom Fields
  • Custom Branding
Data Management
  • Database Maintenance
Free Resources/Discounts
  • Free Trial
Language & Speech
  • Speech-to-Text
Customer Relationship Management (CRM)
  • Feedback Management
After-Sales Service
  • Service Level Agreement (SLA)
  • Product Guide/Manual
Integration Options
  • APIs
Helpdesk
  • Issue Management
  • Ticket Routing
  • Ticket Linking
  • Ticket Rating
  • Ticket Assign
  • Ticket Lifecycle Management
  • Ticket Queuing
  • Ticket Tagging
  • Ticket Merge
  • Ticket Transfer
  • Ticket Split
Portal Types
  • Customer/Client Portal
Supported Channels
  • Chat/IM
Collaboration Tools
  • Notes
Course Management
  • Course Library
UseResponse Features Details

UseResponse Media

UseResponse Wheelhouse Score

7.8
What is this?

The Average Wheelhouse score for the Help Desk category is 8.5

  • Ease of Use
    8.7
  • Meets Requirements
    7.3
  • Learning Curve
    5.3
  • Ease of Admin
    6.8

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