UseResponse
UseResponse
10 reviews
WH Score
8.0

UseResponse Overview

What is UseResponse?

UseResponse is a dynamic cloud-based help desk software platform that empowers organizations to achieve optimal task efficiency. UseResponse is user-friendly, even for those without technical knowledge. Its intuitive user interface and well-organized features ensure a seamless experience for all users.

As your business evolves, UseResponse evolves with you. Its scalability allows you to effortlessly add more users and incorporate valuable add-ons as your needs expand, making it a great investment for enhancing customer service within your organization. This solution can seamlessly integrate with leading business applications like Salesforce, Google Workspace, and Microsoft Office 365. This cohesive integration simplifies the management of customer interactions across multiple channels. 

Why Choose UseResponse for Your Business?

  • Improve Customer Satisfaction: This platform empowers you to promptly address concerns, organize valuable insights, and gather feedback to create an exceptional customer experience. 
  • Optimize Cost Management: You can significantly reduce costs through task automation, track performance with KPIs, and identify areas for improvement while maintaining top-tier customer service.
  • Improve Operational Efficiency: With UseResponse, accessing comprehensive customer data is a breeze, promoting collaboration within your team to resolve issues promptly.
  • Enhanced Team Productivity: Propel team productivity to new heights by leveraging UseResponse's stack of tools for task automation and performance tracking. 

Company:Threecolts
Platforms:

UseResponse Recent Reviews


L
Leroy
Reviewed on 13 October 2023

User-Friendly and Efficient Solution

I would recommend starting with the demo version to get a feel for the software's capabilities. Additionally, explore the enterprise solution if it aligns with your requirements.

Pros
  • It's incredibly easy to use, boasting excellent usability
  • Moreover, the dedicated team behind the software is not only friendly but also highly competent and responsive.
Cons
  • None.

C
Christopher
Reviewed on 9 October 2023

A Customer-Centric Partner for Your Feedback Needs

Start with the free trial to get acquainted with the product. Once you experience it, you'll likely be captivated by its capabilities. Don't hesitate to reach out to their user support team; they are available to assist you at any time.

Pros
  • Their customer support team is impressively responsive and consistently delivers prompt assistance
  • The software boasts high customizability without departing from standard functionality
Cons
  • Room for improvement with the mobile app

UseResponse Pricing


Enterprise Cloud
Free
per user / per month
UseResponse Pricing Details

UseResponse Key Features


Helpdesk Features

  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Issue Management
  • Ticket Lifecycle Management

Customer Management

  • Complaint/Feedback Management

Supported Channels

  • Chat/IM
UseResponse Features Details

UseResponse Wheelhouse Score

8.0
What is this?

The Average Wheelhouse score for the Help Desk category is 8.1

UseResponse User Scores

  • Ease of Use
    6.9
  • Meets Requirements
    7.5
  • Learning Curve
    7.4
  • Setup & Support
    6.8
  • Ease of Admin
    6.9

Need help finding the right software?

Tell us what you're looking for and we'll offer you personalized software recommendations.

Best UseResponse Alternatives

The right software for your business

Get your personalized recommendations now.