4 reviews
WH Score
Contact Vendor

UseResponse Reviews & Overview

What is UseResponse?

UseResponse is a Help Desk, Customer Service System, Communication Platform, Support Suite and Social CRM all in one centralized set of tools and functionality. UseResponse offer both cloud-based solutions and on-premise system deployment so that your business can choose the best set of tools and user experience for your business support needs.

UseResponse can help improve support activities and increase agent and employee productivity with smart automations, custom ticketing queues, and help desk tools that are all designed with customer interaction times and results in mind.

Company:UseResponse Inc.

UseResponse Pricing

Enterprise Cloud
per user / per month
UseResponse Pricing Details

UseResponse Key Features

Core Features
  • Ticket Split
  • Ticket Transfer
  • Notes
  • Transcripts
  • Customer Portal
  • Ticket Merge
  • Offline Support
  • Ticket Tagging
  • Broadcasts
  • Ticket Queuing
  • Recurring Ticket Scheduling
  • Ticket Status Tracking
  • Ticket Lifecycle Management
  • Product Catalog
  • Task Management
  • Ticket Assign
  • Ticket Rating
  • Ticket Linking
  • Knowledge Base
  • Forums
  • Ticket Routing
  • APIs
  • White Labeling
Channels Supported
  • Chat
UseResponse Features Details

UseResponse Media

UseResponse Reviews

Pros & Cons Preview
  • Navigating and understanding the interface was extremely simple, extremely helpful email collaboration with POP3.
  • Unavailable email functionalities and collaborations such as Zendesk.

UseResponse has no reviews yet.

Best WH Scored UseResponse Alternatives