UseResponse Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
  • Features
  • Pricing
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UseResponse is a Help Desk, Customer Service System, Communication Platform, Support Suite and Social CRM all in one centralized set of tools and functionality. UseResponse offer both cloud-based solutions and on-premise system deployment so that your business can choose the best set of tools and user experience for your business support needs.

UseResponse can help improve support activities and increase agent and employee productivity with smart automations, custom ticketing queues, and help desk tools that are all designed with customer interaction times and results in mind.

Excellent
rating
/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Help Desk Software category is 3.74.

Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Above Average
usability
/ 5
Ease of Use
Meets Requirements
Learning Curve
Ease of Admin

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

UseResponse Reviews

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Customer Reviews
/ 5
customer ratings
5
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Excellent
Usability Metrics
/ 5
Ease of Use
%
Meets Requirements
%
Learning Curve
%
Ease of Admin
%
Above Average

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Help Desk Software category is 3.74.

Frank
  • Navigating and understanding the interface was extremely simple, extremely helpful email collaboration with POP3.

  • Setting a ticket to finish was time consuming.

Top Favorable Review
Linda
  • Unavailable email functionalities and collaborations such as Zendesk.

  • The UI has excellent functionality, plenty of documentation, and it is simple, exceptional support, implementing is simple, and email support is instant.

Top Critical Review

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