In our comparison of MSP Manager vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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After managing our procedure, we came to know that there is still a reporting issue. Continuously having issues is good for learning for staff on how to fix any problem.
This software has a new technology which doesn’t match with the ticketing process. Useful and helpful for staff for logging in this system to create tickets.
Hoping to track inventory easily. It could be good for the job but initially, it should be comprehensive for doing work smoothly.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
SolarWinds Take Control proves to be a reliable solution for everyday remote use, demonstrating functionality and utility for managing remote desktop sessions.
The product effectively addresses the need for remote desktop sessions, providing users with a tool that facilitates remote management.
Blurriness on the user's screen when remoting in. While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
After managing our procedure, we came to know that there is still a reporting issue. Continuously having issues is good for learning for staff on how to fix any problem.
This software has a new technology which doesn’t match with the ticketing process. Useful and helpful for staff for logging in this system to create tickets.
Hoping to track inventory easily. It could be good for the job but initially, it should be comprehensive for doing work smoothly.
SolarWinds Take Control proves to be a reliable solution for everyday remote use, demonstrating functionality and utility for managing remote desktop sessions.
The product effectively addresses the need for remote desktop sessions, providing users with a tool that facilitates remote management.
Blurriness on the user's screen when remoting in. While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of MSP Manager vs. Zendesk Suite, Zendesk Suite has 388 user reviews and MSP Manager has 22. The average star rating for Zendesk Suite is 4.50 while MSP Manager has an average rating of 4.22. Zendesk Suite has more positive reviews than MSP Manager. Comparing MSP Manager vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
MSP Manager vs. Zendesk Suite both offer a strong set of features and functionality including Helpdesk Features, Remote Support Features, Reporting & Analytics, Recording , Supported Channels, Accounting Features, Document Management, Portal Types, Collaboration Tools, Workflow Automation, Language & Speech, Customizable Items, Systems/Administrative, Third-Party Integrations. In our feature comparison of MSP Manager vs. Zendesk Suite, MSP Manager offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of MSP Manager vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of MSP Manager vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for learning curve, ease of admin. MSP Manager scores higher in ease of use, meets requirements, setup & support, quality of support, but Zendesk Suite has the best scores overall for system usability.
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