MSP Manager vs. ServiceDesk Plus: Which is Best?

MSP Manager vs. ServiceDesk Plus: Which is Best?

MSP Manager vs. ServiceDesk Plus Best Overall: ServiceDesk Plus

In our comparison of MSP Manager vs. ServiceDesk Plus, ServiceDesk Plus is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

MSP Manager Quick Info
WH Score:
8.3
Pricing Score:
7.8
Feature Score:
7.7
Usability Score:
7.5
Company Size:All Sizes
Platforms:
ServiceDesk Plus Quick Info
WH Score:
8.5
Pricing Score:
8.1
Feature Score:
8.0
Usability Score:
8.0
Company Size:All Sizes
Platforms:

Pricing

MSP Manager Pricing
Price Range
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* Vendor does not share prices.

ServiceDesk Plus Pricing
Standard (Cloud)
$10
per user / per month
Standard (On-Premise)
$120
per user / per month
Professional (Cloud)
$21
per user / per month
Professional (On-Premise)
$248
per user / per month
Enterprise (Cloud)
$50
per user / per month
Enterprise (On-Premise)
$598
per user / per month

Features

MSP Manager Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Screen Sharing
  • Attended Access
ServiceDesk Plus Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Screen Sharing
  • Attended Access

Pros & Cons

MSP Manager Pros & Cons
Pros
  • This software has a new technology which doesn’t match with the ticketing process.
  • Useful and helpful for staff for logging in this system to create tickets.
Cons
  • To enjoy using the software, high usage of RAM on the server is required.
ServiceDesk Plus Pros & Cons
Pros
  • Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
Cons
  • Updates should be available at a click.
  • But updates are difficult and too many.
  • Customer support is not prompt.
  • The cost involved in buying related apps like Zoho reporting.

Reviews

MSP Manager Reviews
Top Favorable Review
J
Joseph
Reviewed on Jul 2, 2021

After managing our procedure, we came to know that there is still a reporting issue. Continuously having issues is good for learning for staff on how to fix any problem.

This software has a new technology which doesn’t match with the ticketing process. Useful and helpful for staff for logging in this system to create tickets.

Hoping to track inventory easily. It could be good for the job but initially, it should be comprehensive for doing work smoothly.

Top Critical Review
J
Joshua
Reviewed on Jul 2, 2021

WHD is suitable for starters, effectual, and modest.

Among the ideal software out there is WHD, when working on tickets, it is possible to get all the details, tracking the details of the persons handling the tickets and what has so far been accomplished is simple.

To enjoy using the software, high usage of RAM on the server is required.

ServiceDesk Plus Reviews
Top Favorable Review
A
Antonia
Reviewed on Jul 2, 2021

Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.

It doesn’t notify you after a ticket has expired or has been open for a certain number of days.

Top Critical Review
E
Edward
Reviewed on Jul 2, 2021

After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.

The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.

Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.

Alternatives

MSP Manager Alternatives
ServiceDesk Plus Alternatives
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MSP Manager vs. ServiceDesk Plus: Detailed Comparison

MSP Manager vs. ServiceDesk Plus Top Ratings & Reviews: ServiceDesk Plus

In our rating and review comparison of MSP Manager vs. ServiceDesk Plus, ServiceDesk Plus has 29 user reviews and MSP Manager has 18. The average star rating for ServiceDesk Plus is 4.44 while MSP Manager has an average rating of 4.27. ServiceDesk Plus has more positive reviews than MSP Manager. Comparing MSP Manager vs. ServiceDesk Plus reviews, ServiceDesk Plus has stronger overall reviews.

MSP Manager vs. ServiceDesk Plus Best Features & Functionality: ServiceDesk Plus

MSP Manager vs. ServiceDesk Plus both offer a strong set of features and functionality including Helpdesk Features, Remote Support Features, Supported Channels, Document Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Data Management, Systems/Administrative, Project Management Features, Change Management. In our feature comparison of MSP Manager vs. ServiceDesk Plus, ServiceDesk Plus offers more of the most popular features and tools than MSP Manager.

MSP Manager vs. ServiceDesk Plus Best Pricing: ServiceDesk Plus

In our pricing comparison of MSP Manager vs. ServiceDesk Plus, ServiceDesk Plus's pricing starts at $10/month and is more affordable compared to ServiceDesk Plus's starting cost of $10/month.

MSP Manager vs. ServiceDesk Plus Best Usability: ServiceDesk Plus

Our comparison of MSP Manager vs. ServiceDesk Plus shows that ServiceDesk Plus scores higher in usability for ease of use, meets requirements, learning curve, ease of admin. MSP Manager scores higher in quality of support, but ServiceDesk Plus has the best scores overall for system usability.

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