ServiceDesk Plus
ServiceDesk Plus
30 reviews
WH Score

Top ServiceDesk Plus Features

What are the Best ServiceDesk Plus Features?

Key ServiceDesk Plus features include:

  • Incident Management: A complete incident management tool provided by ServiceDesk Plus helps businesses to effectively resolve IT incidents. It enables users to record event information, classify them, rank them according to urgency, allocate them to particular technicians, and monitor the situation until it is resolved. Businesses can guarantee prompt problem resolution, reduce outages, and adaptable templates.
  • Asset Management: ServiceDesk Plus offers strong asset management tools that let corporations manage their assets efficiently. It makes it possible for companies to maintain a complete inventory of all the hardware and software they possess. Additionally, this feature enables precise asset inventory tracking, licensing compliance management, and proactive asset monitoring, ultimately improving asset visibility and optimizing resource use.
  • Problem Management: A comprehensive problem management feature provided by ServiceDesk Plus aids businesses in locating and getting rid of the main reasons why incidents keep happening. It makes it possible for IT teams to keep track of and manage problem logs, do root cause analyses, and put into place efficient workarounds or long-term fixes. 
  • Change Management: By offering an organized framework, ServiceDesk Plus accelerates the tasks involved with change management. The change management function ensures that adjustments are made without causing major disruptions to service continuity. Additionally, it aids businesses in following compliance guidelines and keeping track of all modifications.
  • Space Management: Organizations can efficiently manage their actual office spaces thanks to a special space management tool provided by ServiceDesk Plus. Organizations can optimize space allocation, increase workplace productivity, and lower expenses associated with unused spaces with interactive floor layouts and real-time space utilization indicators.

Helpdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
Remote Support Features
  • Screen Sharing
Supported Channels
  • Voice
  • Chat/IM
  • SMS
  • Email
File Management
  • File Sharing
  • File Transfers
  • File Attachments
Phone System Features
  • Softphone
Call Management & Administration
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
Portal Types
  • Customer/Client Portal
Collaboration Tools
  • Notes
Workflow Automation
  • Ticket Automation
Language & Speech
  • Speech-to-Text
  • Multilingual Interface
Customizable Items
  • Custom Templates
Reporting & Analytics
  • Status Tracking
  • Progress Reports
  • Admin Reports
  • Asset Reports
  • Agent Analytics
  • Case/Ticket Analytics
Data Management
  • Database Maintenance
  • Work Offline
  • Bulk Actions
  • Agent Console
  • Agent Management
  • Administrator Console
  • Administrator Management
  • Centralized Console
Project Management Features
  • Project Sharing
  • Project Prioritization
  • Workflow Management
  • Release Management
Change Management
  • Engineering Change Request (ECR)
  • Engineering Change Control (ECC)

ServiceDesk Plus Top Features Related Review

Reviewed on 6 December 2020

Service Desk Plus Review

Amazing experience with Service Desk Plus. It can be tailored, and monitoring my tickets is very simple.

  • It is simple to monitor and handle tickets.
  • None.

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