LiveAgent vs. ServiceDesk Plus: Which is Best?

LiveAgent vs. ServiceDesk Plus: Which is Best?

LiveAgent vs. ServiceDesk Plus Best Overall: LiveAgent

In our comparison of LiveAgent vs. ServiceDesk Plus, LiveAgent is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

LiveAgent Quick Info
WH Score:
8.9
Pricing Score:
8.6
Feature Score:
9.1
Usability Score:
8.2
Company Size:All Sizes
Platforms:
ServiceDesk Plus Quick Info
WH Score:
8.7
Pricing Score:
8.3
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

LiveAgent Pricing
Free
Free
per user / per month
Small
$9
per user / per month
Medium
$29
per user / per month
Large
$49
per user / per month
Enterprise
$69
per user / per month
ServiceDesk Plus Pricing
Standard (Cloud)
$10
per user / per month
Standard (On-Premise)
$120
per user / per month
Professional (Cloud)
$21
per user / per month
Professional (On-Premise)
$248
per user / per month
Enterprise (Cloud)
$50
per user / per month
Enterprise (On-Premise)
$598
per user / per month

Features

LiveAgent Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Screen Sharing
  • Voice
ServiceDesk Plus Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Screen Sharing
  • Voice

Pros & Cons

LiveAgent Pros & Cons
Pros
  • It effectively connects with various social media and email channels across different departments within the company
  • With powerful automations, we are able to resolve customer issues efficiently
  • LiveAgent is a reliable solution for managing customer support, despite its interface challenges.
Cons
  • Some in-depth training is required after moving to this system.
ServiceDesk Plus Pros & Cons
Pros
  • Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
Cons
  • Updates should be available at a click
  • But updates are difficult and too many
  • Customer support is not prompt
  • The cost involved in buying related apps like Zoho reporting.

Reviews

LiveAgent Reviews
Top Favorable Review
J
Jonathan
Reviewed on Jul 2, 2021

LiveAgent offers strong automation and integration capabilities, serving as a comprehensive hub for all customer support communications.

It effectively connects with various social media and email channels across different departments within the company. With powerful automations, we are able to resolve customer issues efficiently. LiveAgent is a reliable solution for managing customer support, despite its interface challenges.

The user interface appears outdated and may require some learning to navigate. Additionally, the chat function may appear overwhelming to our agents.

Top Critical Review
R
Roberta
Reviewed on Jul 2, 2021

Remain connected with clients using Live Agent.

Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.

Some in-depth training is required after moving to this system.

ServiceDesk Plus Reviews
Top Favorable Review
A
Antonia
Reviewed on Jul 2, 2021

Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.

It doesn’t notify you after a ticket has expired or has been open for a certain number of days.

Top Critical Review
E
Edward
Reviewed on Jul 2, 2021

After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.

The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.

Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.

Alternatives

LiveAgent Alternatives
ServiceDesk Plus Alternatives
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LiveAgent vs. ServiceDesk Plus: Detailed Comparison

LiveAgent vs. ServiceDesk Plus Top Ratings & Reviews: LiveAgent

In our rating and review comparison of LiveAgent vs. ServiceDesk Plus, LiveAgent has 34 user reviews and ServiceDesk Plus has 30. The average star rating for LiveAgent is 4.76 while ServiceDesk Plus has an average rating of 4.43. LiveAgent has more positive reviews than ServiceDesk Plus. Comparing LiveAgent vs. ServiceDesk Plus reviews, LiveAgent has stronger overall reviews.

LiveAgent vs. ServiceDesk Plus Best Features & Functionality: LiveAgent

LiveAgent vs. ServiceDesk Plus both offer a strong set of features and functionality including Helpdesk Features, Supported Channels, Accounting Features, Document Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Data Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, After-Sales Service. In our feature comparison of LiveAgent vs. ServiceDesk Plus, LiveAgent offers more of the most popular features and tools than ServiceDesk Plus.

LiveAgent vs. ServiceDesk Plus Best Pricing: ServiceDesk Plus

In our pricing comparison of LiveAgent vs. ServiceDesk Plus, ServiceDesk Plus's pricing starts at $10/month and is more affordable compared to ServiceDesk Plus's starting cost of $10/month.

LiveAgent vs. ServiceDesk Plus Best Usability: LiveAgent

Our comparison of LiveAgent vs. ServiceDesk Plus shows that LiveAgent scores higher in usability for setup & support, quality of support. ServiceDesk Plus scores higher in ease of use, meets requirements, learning curve, ease of admin, but LiveAgent has the best scores overall for system usability.

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