In our comparison of GoTo Resolve vs. Zendesk Suite, GoTo Resolve is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.
File transferring and third party device control
Have to download each time
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.
Easy to navigate, and mobile version
None
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.
File transferring and third party device control
Have to download each time
I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.
Easy to navigate, and mobile version
None
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of GoTo Resolve vs. Zendesk Suite, Zendesk Suite has 388 user reviews and GoTo Resolve has 17. The average star rating for Zendesk Suite is 4.50 while GoTo Resolve has an average rating of 4.11. Zendesk Suite has more positive reviews than GoTo Resolve. Comparing GoTo Resolve vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
GoTo Resolve vs. Zendesk Suite both offer a strong set of features and functionality including Helpdesk Features, Remote Support Features, Reporting & Analytics, Recording , Supported Channels, Supported Devices/Hardware, File Management, Collaboration Tools, Appointments/Scheduling, Workflow Automation, Customizable Items, Systems/Administrative, Identity and Access Management (IAM), Cybersecurity Features, Third-Party Integrations, Microsoft 365, After-Sales Service, Limits. In our feature comparison of GoTo Resolve vs. Zendesk Suite, GoTo Resolve offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of GoTo Resolve vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of GoTo Resolve vs. Zendesk Suite shows that GoTo Resolve scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. Zendesk Suite scores higher in learning curve, but GoTo Resolve has the best scores overall for system usability.
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