In our comparison of FuseDesk vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.
The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.
Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.
The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.
Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.
The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.
Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.
The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.
The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.
Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of FuseDesk vs. Zendesk Suite, Zendesk Suite has 389 user reviews and FuseDesk has 1. The average star rating for Zendesk Suite is 4.50 while FuseDesk has an average rating of 4. Zendesk Suite has more positive reviews than FuseDesk. Comparing FuseDesk vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
FuseDesk vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Phone System Features, Help Desk Features, Systems/Administrative, Sync/Refresh, Incident Management, Call Management & Administration, Call Routing Types, Call Time Limits, Identity and Access Management (IAM), Reporting & Analytics, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Campaign Types, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Appointments/Scheduling, Reminders/Alerts, Data Migration, Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of FuseDesk vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than FuseDesk.
In our pricing comparison of FuseDesk vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of FuseDesk vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. FuseDesk scores higher in , but Zendesk Suite has the best scores overall for system usability.
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