In our comparison of CXone vs. Enghouse Interactive, CXone is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Working with Enghouse Interactive is a pleasure. The project managers and consultants are very capable and accommodating, and our communication with them is excellent. The only problem we ever encountered was with EasyCIM last year, but it was quickly rectified.
Supportive staff
Had issues with EasyCIM in the past
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
For our agents, Enghouse Interactive is a breeze! We save a ton of time and frustration because it's very simple to use and adjust to even without IT experience. This platform is a game-changer for our customer service efficiency since it enables our agents to manage calls from numerous lines and queues effortlessly.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
Working with Enghouse Interactive is a pleasure. The project managers and consultants are very capable and accommodating, and our communication with them is excellent. The only problem we ever encountered was with EasyCIM last year, but it was quickly rectified.
Supportive staff
Had issues with EasyCIM in the past
For our agents, Enghouse Interactive is a breeze! We save a ton of time and frustration because it's very simple to use and adjust to even without IT experience. This platform is a game-changer for our customer service efficiency since it enables our agents to manage calls from numerous lines and queues effortlessly.
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In our rating and review comparison of CXone vs. Enghouse Interactive, CXone has 33 user reviews and Enghouse Interactive has 17. The average star rating for CXone is 4.15 while Enghouse Interactive has an average rating of 3.82. CXone has more positive reviews than Enghouse Interactive. Comparing CXone vs. Enghouse Interactive reviews, CXone has stronger overall reviews.
CXone vs. Enghouse Interactive both offer a strong set of features and functionality including Customer Management, Conversational AI, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Phone System Features, Supported Technologies, Call Management & Administration, Call Routing Types, Call Time Limits, Language & Speech, Chat/IM Management, Collaboration Tools, Supported Channels, File Management, Content Management System (CMS) Features, Data Management, Enhancements & Personalization, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Systems/Administrative, After-Sales Service, Conferencing Capabilities, Remote Support Features, Portal Types. In our feature comparison of CXone vs. Enghouse Interactive, CXone offers more of the most popular features and tools than Enghouse Interactive.
In our pricing comparison of CXone vs. Enghouse Interactive, Enghouse Interactive's pricing starts at 0/month and is more affordable compared to Enghouse Interactive's starting cost of 0/month.
Our comparison of CXone vs. Enghouse Interactive shows that CXone scores higher in usability for ease of use, quality of support, ease of admin. Enghouse Interactive scores higher in meets requirements, learning curve, setup & support, but CXone has the best scores overall for system usability.
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