Enghouse Interactive

Enghouse Interactive

17 reviews

WH Score

8.4

Top Enghouse Interactive Features

What are the Best Enghouse Interactive Features?

Phone System Features

Inbound Calling
Outbound Calling
International Calling

Call Management & Administration

Caller ID
Call Queue
Automatic Call Distribution (ACD)
IVR
Number Porting

Supported Channels

Voice
Chat/IM
Email
Social Media

Chat/IM Management

Chatbots

Reporting & Analytics

Call Log Reports
Forecasting
Dashboard
Call Analytics
Surveys/Questionnaires/Polls
IVR Reports

Customizable Items

Custom Greetings
Custom Forms

Drag-and-Drop Builders/Designers

Campaign Builder

Data Management

Data Masking

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Biometric Authentication

Cybersecurity Features

Data Security

Governance, Risk, & Compliance (GRC)

Quality Management

Integration Options

APIs

Third-Party Integrations

Salesforce
SugarCRM
Keap

Compliance Accreditations

HIPAA

Content Management System (CMS) Features

Knowledge Management

Supported Technologies

Artificial Intelligence (AI)

After-Sales Service

Email Support
Chat Support
Technical Support
Forum
Training/Tutorial
Product Guide/Manual

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Popular Enghouse Interactive Comparisons

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Research & Articles

Best WH Scored Enghouse Interactive Alternatives

9.3

9.1

RingCentral Contact Center

9.0

Salesforce Service Cloud

8.9

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