Enghouse Interactive
Enghouse Interactive
0 reviews
WH Score
9.1
Contact Vendor

Enghouse Interactive Reviews & Overview

What is Enghouse Interactive?

Enghouse Interactive’s contact center solutions provide a comprehensive set of contact center interaction management tools including outbound dialers. Enabling you to manage customer information, decrease time-to-answer, and route multiple contact channels to your agents. Reliable, useful information such as reporting aids decision making, planning, and prioritization. With each contact center agent using a common web-based user interface, the organization is provided with a panoramic view of the customer, their inquiry and wallet share and VIP status. With in-depth integration mechanisms, organizations can determine the most efficient way to serve.

Whether you require the flexibility and cost efficiencies of the Cloud, the security and complexity of on-premise, or the unique features of a multi-tenanted contact center, our solutions are scalable both in deployment, size, complexity and integration options to ensure successful and effortless customer interactions whatever your budget.

All Enghouse solutions enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand. Ultimately our inbound and outbound communications enable organizations to classify and respond to customers in the way that they want: quickly, efficiently and successfully, with minimal effort.


Company:Enghouse Interactive Inc.
Categories:Contact Center
Platforms:

Enghouse Interactive Pricing


Enghouse Interactive
N/A
per user / per month
Enghouse Interactive Pricing Details

Enghouse Interactive Key Features


Service Terms Offered
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Service Level Agreement
  • Yes
Support Features
  • FAQs Section
  • Tutorials
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • Social Media
  • Knowledge Base
Reporting & Analytics
  • Call Log Reports
  • Call Monitoring
  • Call Recording
  • Real-Time Analytics
  • Automated Reporting
Inbound Communications
  • Call queuing
  • IVR (Interactive Voice Response)
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Custom Music On Hold
Channels Supported
  • Voice
  • Email
  • Live Chat
Outbound Communications
  • Auto Dialer
  • Campaign Management
  • Multichannel Communications
  • Multiple Initiative Management
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
System Management
  • Forecasting
  • Scheduling
  • Call Scripting
Security/Compliance
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Biometric Authentication
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
Enghouse Interactive Features Details

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