In our comparison of Bright Pattern vs. CXone, CXone is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
N/A
General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
Add suggested to comparison
In our rating and review comparison of Bright Pattern vs. CXone, Bright Pattern has 39 user reviews and CXone has 33. The average star rating for Bright Pattern is 4.48 while CXone has an average rating of 4.15. Bright Pattern has more positive reviews than CXone. Comparing Bright Pattern vs. CXone reviews, Bright Pattern has stronger overall reviews.
Bright Pattern vs. CXone both offer a strong set of features and functionality including Customer Management, Conversational AI, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Phone System Features, Supported Technologies, Call Management & Administration, Call Routing Types, Call Time Limits, Language & Speech, Chat/IM Management, Collaboration Tools, Supported Channels, File Management, Content Management System (CMS) Features, Data Management, Enhancements & Personalization, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Systems/Administrative, After-Sales Service, Conferencing Capabilities, Remote Support Features, Portal Types. In our feature comparison of Bright Pattern vs. CXone, CXone offers more of the most popular features and tools than Bright Pattern.
In our pricing comparison of Bright Pattern vs. CXone, CXone's pricing starts at 0/month and is more affordable compared to CXone's starting cost of 0/month.
Our comparison of Bright Pattern vs. CXone shows that CXone scores higher in usability for meets requirements. Bright Pattern scores higher in ease of use, learning curve, setup & support, quality of support, ease of admin, but CXone has the best scores overall for system usability.
Get your personalized recommendations now.
