Bright Pattern
Bright Pattern
33 reviews
WH Score
8.6
Contact Vendor

Bright Pattern Reviews & Overview

What is Bright Pattern?

Customers benefit when contact center services are convenient, need-focused, and offered through a range of access points. Bright Pattern’s ServicePattern contact center solution maximizes customer service with a blended interaction distribution that enables agents and customer contact through voice, web chat, e-mail, mobile app, and even video where suited to the needs of business. Agent desktops are equipped with a web application providing a multitude of tools to allow fine-tuned control of customer transactions with support for 4 major browsers. With an adaptable UI and access-based features, ServicePattern delivers a service that will drive business forward into the digital age.

Robust Management Tools

Supervisors are well-supported and empowered with a full suite of embedded applications in the ServicePattern platform for tracking agent performance, analyzing call data, and predicting future levels of business all activated within a few clicks. Agent statistics are updated and collated real-time within minutes, enabling quick feedback and rapid improvement. Customized alerts can raise awareness of trending issues and anomalies while screen and call monitoring are implemented seamlessly to allow improved quality management.

Support for Omnichannel & IVR

Controls for IVR and other options are supported by a visual web UI that enables drag-and-drop activation of scenario blocks for a workflow customized to unique business needs.

Outbound Call Automation

ServicePattern increases agent productivity in outbound dialing by supporting a predictive dialer with top-of-the-line algorithms to optimize sales leads and maximize agent time. The campaign operator dashboard contains multiple features to ensure right party contact scenarios in geographically relevant locations, with filtering for Do-not-call lists and other state-based regulations (Safe calling hours, curfews, TCPA, etc).

Security and Compliance

ServicePattern comes pre-loaded with all necessary standards and oversights required to comply with important regulations such as HIPAA, PCI, and TCPA. Data is encrypted and role-based to protect client information.


Company:Bright Pattern, Inc.
Categories:Contact Center
Platforms:

Bright Pattern Pricing


Voice Select
N/A
per user / per month
Bright Pattern Pricing Details

Bright Pattern Key Features


Reporting & Analytics
  • Call Recording
  • Customer Surveys
  • Real-Time Dashboards
Inbound Communications
  • Call queuing
  • IVR (Interactive Voice Response)
  • ACD (Automatic Call Distributor)
Integrations
  • Facebook Messenger
  • Twitter
  • APIs
Bright Pattern Features Details

Bright Pattern Media


Images


Videos

Bright Pattern Reviews


Pros & Cons Preview
  • New features and integrations are available with it.
  • I don’t get informed when amendments and updates/upgrades are made.

Bright Pattern has no reviews yet.

Bright Pattern Usability Score

4.9
out of 10

The Average Usability score for the Contact Center category is 6.8

  • Ease of Use
    7.4
  • Meets Requirements
    6.8
  • Learning Curve
    1.4
  • Setup & Support
    4
  • Quality of Support
    6.6
  • Ease of Admin
    6.5

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