In our comparison of 8x8 Contact Center vs. CallRail, CallRail is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
CallRail is a great tool for gaining insights into lead generation and customer experience.
Provides invaluable insight into how our marketing leads are handled by our customer team.
Inability to generate reports based on this data is a limitation.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
I am using this product to allow my clients to understand how advertising benefits call volume and listen to recorded messages for viable leads. The benefits I have realized include being able to analyze the effectiveness of advertising campaigns and identifying potential leads for my clients.
I find it easy to listen to recorded calls and set up new numbers using this product.
I have found that the interface for setting up accounts/clients is confusing. If I am trying to use an umbrella account that houses multiple clients, it can get very confusing as to where I am in the process. I have had to contact Call Rail to activate and deactivate accounts and refund charges for accounts that weren't supposed to be live because the platform was not intuitive and set up incorrectly.
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
CallRail is a great tool for gaining insights into lead generation and customer experience.
Provides invaluable insight into how our marketing leads are handled by our customer team.
Inability to generate reports based on this data is a limitation.
I am using this product to allow my clients to understand how advertising benefits call volume and listen to recorded messages for viable leads. The benefits I have realized include being able to analyze the effectiveness of advertising campaigns and identifying potential leads for my clients.
I find it easy to listen to recorded calls and set up new numbers using this product.
I have found that the interface for setting up accounts/clients is confusing. If I am trying to use an umbrella account that houses multiple clients, it can get very confusing as to where I am in the process. I have had to contact Call Rail to activate and deactivate accounts and refund charges for accounts that weren't supposed to be live because the platform was not intuitive and set up incorrectly.
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In our rating and review comparison of 8x8 Contact Center vs. CallRail, CallRail has 9 user reviews and 8x8 Contact Center has 7. The average star rating for CallRail is 4.66 while 8x8 Contact Center has an average rating of 4. CallRail has more positive reviews than 8x8 Contact Center. Comparing 8x8 Contact Center vs. CallRail reviews, CallRail has stronger overall reviews.
8x8 Contact Center vs. CallRail both offer a strong set of features and functionality including Reporting & Analytics, Call Management & Administration, Call Routing Types, Language & Speech, Supported Technologies, Phone System Features, Supported Channels, Third-Party Integrations, Adobe, Integration Options, Compliance Accreditations, Customizable Items, Systems/Administrative, After-Sales Service, Reminders/Alerts, Limits. In our feature comparison of 8x8 Contact Center vs. CallRail, CallRail offers more of the most popular features and tools than 8x8 Contact Center.
In our pricing comparison of 8x8 Contact Center vs. CallRail, CallRail's pricing starts at Free/month and is more affordable compared to CallRail's starting cost of Free/month.
Our comparison of 8x8 Contact Center vs. CallRail shows that CallRail scores higher in usability for ease of use, learning curve, setup & support, quality of support. 8x8 Contact Center scores higher in meets requirements, ease of admin, but CallRail has the best scores overall for system usability.
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