CallRail
CallRail
9 reviews
WH Score
8.7

Top CallRail Features

What are the Best CallRail Features?

Reporting & Analytics

  • Call Log Reports
  • SEO & Keyword Tracking
  • Call Analytics
  • Sentiment Analysis
  • Email Reports
  • Lead and Opportunity Tracking
  • Conversation Analytics
  • Call Scoring
  • Dynamic Number Insertion (DNI)

Call Management & Administration

  • Call Forwarding
  • Click-to-Call
  • IVR
  • Predictive Dialing

Call Routing Types

  • Event-Driven Routing

Language & Speech

  • Transcriptions

Supported Technologies

  • Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Conversation Intelligence (CI)

Supported Channels

  • SMS

Phone System Features

  • Local Numbers
  • Toll-Free Numbers
  • Local Minutes
  • Toll-Free Minutes

Third-Party Integrations

  • Salesforce
  • Google Analytics
  • Facebook
  • Wordpress
  • Slack
  • HubSpot
  • Zapier
  • Wix
  • Kissmetrics
  • Google Ads
  • Microsoft Ads
  • Looker Studio
  • Unbounce
  • Google Marketing Platform
  • Acquisio
  • Optimizely

Adobe

  • Adobe Marketo

Integration Options

  • APIs
  • Webhooks

Compliance Accreditations

  • HIPAA
  • PCI

Customizable Items

  • Custom Reports
  • Custom Forms

Systems/Administrative

  • Segmentation/Grouping

After-Sales Service

  • Dedicated Account Manager

Reminders/Alerts

  • Email Alerts

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