72 reviews
WH Score

Five9 Overview

What is Five9?

Five9 is a leading provider of cutting-edge communications software that's designed to revolutionize customer interactions and engagement. With a focus on enhancing customer service and optimizing operational efficiency, Five9 offers a comprehensive suite of advanced features tailored to meet the diverse needs of organizations. 

Five9 also offers seamless integration with popular CRM platforms, enabling businesses to consolidate data and streamline workflows. Five9 Intelligent Cloud Contact Center is a cloud-based solution designed to provide businesses of all sizes with various benefits. Here are the key benefits of Five9:


Five9 offers a highly scalable solution that can easily accommodate the growth of your business. You can add more agents or channels to your contact center as your customer base expands without additional hardware or software. 


Five9 is a flexible solution that can be customized to meet your business needs. You have the freedom to choose from various features and integrations, allowing you to create a contact center tailored to your requirements. 


Five9 offers various pricing options to fit different budgets. You can choose between monthly or annual payments and have the flexibility to pay for additional features and integrations per user.


Five9 prioritizes safety and adheres to industry-leading standards. Your data is safeguarded with 256-bit encryption and data loss prevention measures. 

In addition to these benefits, Five9 provides other features to enhance your contact center operations:

  • Intelligent Routing: Five9's intelligent routing ensures that customers are efficiently connected to the most appropriate agent based on their specific needs. 
  • Self-Service Portal: Customers can resolve their issues through Five9's self-service portal, reducing wait times and allowing for greater convenience.
  • Analytics and Reporting: Five9 offers robust analytics and reporting tools that provide insights to improve customer service and make informed business decisions.


Five9 Recent Reviews

Reviewed on 30 October 2023

Valuable Insights

Its integration with proprietary CRM systems and adaptability during the pandemic have been particularly noteworthy. However, the data retention limitation should be carefully assessed, especially for organizations with budgetary constraints, to ensure it aligns with your data storage requirements.

  • Flexible and insightful reporting capabilities
  • The integration with our proprietary CRM has been seamless
  • Allowed for a smooth transition of our in-house agents to a work-from-home setup at the onset of the pandemic.
  • Limited data retention period.

Reviewed on 19 October 2023

Promising Potential Hindered by Challenging Implementation

While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.

  • The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
  • Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.

Five9 Pricing

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Five9 Pricing Details

Five9 Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Softphone
Call Management & Administration
  • IVR
  • Call Flow
Reporting & Analytics
  • Performance Evaluations
  • Dashboard
  • Geographical Reporting
  • CX Analytics
  • Sentiment Analysis
  • Email Reports
Five9 Features Details

Five9 Media


Five9 Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

Five9 Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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