In our comparison of TOPdesk vs. UseResponse, TOPdesk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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TOPdesk seamlessly integrates with any IT department or organization operating on a ticket-based system. Its comprehensive workload monitoring and management capabilities make it an ideal choice for organizations reliant on ticket tracking.
It's proven to be an effective tool for gathering valuable insights about our customers. We initially started with incident management but have since expanded to incorporate change management, operations, and objects.
It lacks certain basic functions, such as the ability to add photos to an existing call. Also, I believe the self-service portal could benefit from more customization options.
We are unable to save client information and associate tickets with them because of the system. The support staff is dishonest and venomous in nature. We once terminated the person who had written a lot of the knowledge base articles, which caused us to lose those articles. UseResponse charged us for retrieving the articles, but only some of the photographs were recovered. They promised to give us a refund once we complained, but they later erased the articles they had restored. After we paid for a year's worth of additional service with UseResponse, they made an unlawful charge to our card. They declined to return the money. But this included a real-time dashboard and was integrated with other systems we use, which was the only plus.
Dashboard to integrate with other systems
Horrible support staff and didn't refund the money
We have automated many services over the years using the self-service portal since it is extremely configurable. Also, it is a very functional system.
Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.
The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term. Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.
The UI has excellent functionality, plenty of documentation, and it is simple, exceptional support, implementing is simple, and email support is instant.
Unavailable email functionalities and collaborations such as Zendesk.
TOPdesk seamlessly integrates with any IT department or organization operating on a ticket-based system. Its comprehensive workload monitoring and management capabilities make it an ideal choice for organizations reliant on ticket tracking.
It's proven to be an effective tool for gathering valuable insights about our customers. We initially started with incident management but have since expanded to incorporate change management, operations, and objects.
It lacks certain basic functions, such as the ability to add photos to an existing call. Also, I believe the self-service portal could benefit from more customization options.
We have automated many services over the years using the self-service portal since it is extremely configurable. Also, it is a very functional system.
Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.
The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term. Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.
We are unable to save client information and associate tickets with them because of the system. The support staff is dishonest and venomous in nature. We once terminated the person who had written a lot of the knowledge base articles, which caused us to lose those articles. UseResponse charged us for retrieving the articles, but only some of the photographs were recovered. They promised to give us a refund once we complained, but they later erased the articles they had restored. After we paid for a year's worth of additional service with UseResponse, they made an unlawful charge to our card. They declined to return the money. But this included a real-time dashboard and was integrated with other systems we use, which was the only plus.
Dashboard to integrate with other systems
Horrible support staff and didn't refund the money
The UI has excellent functionality, plenty of documentation, and it is simple, exceptional support, implementing is simple, and email support is instant.
Unavailable email functionalities and collaborations such as Zendesk.
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In our rating and review comparison of TOPdesk vs. UseResponse, TOPdesk has 11 user reviews and UseResponse has 10. The average star rating for TOPdesk is 4.36 while UseResponse has an average rating of 3.8. TOPdesk has more positive reviews than UseResponse. Comparing TOPdesk vs. UseResponse reviews, TOPdesk has stronger overall reviews.
TOPdesk vs. UseResponse both offer a strong set of features and functionality including Helpdesk Features, Remote Support Features, Supported Channels, File Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Language & Speech, Customizable Items, Reporting & Analytics, Report Management, Drag-and-Drop Builders/Designers, Data Management, Systems/Administrative, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Course Management, Supported Technologies, After-Sales Service. In our feature comparison of TOPdesk vs. UseResponse, TOPdesk offers more of the most popular features and tools than UseResponse.
In our pricing comparison of TOPdesk vs. UseResponse, UseResponse's pricing starts at Free/month and is more affordable compared to UseResponse's starting cost of Free/month.
Our comparison of TOPdesk vs. UseResponse shows that TOPdesk scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. UseResponse scores higher in , but TOPdesk has the best scores overall for system usability.
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